Avaya and T-Systems Expand Relationship to Deliver Contact Center as a Service to Businesses across Europe

PRESS RELEASE: Avaya, a leading global provider of business communications and collaboration solutions and services, today announced an expansion of its relationship with T-Systems to offer Contact Center as a Service (CCaaS) to meet the growing demand from businesses for customer experience management solutions from the cloud. Continue reading Avaya and T-Systems Expand Relationship to Deliver Contact Center as a Service to Businesses across Europe

Artificial Solutions Delivers Home Help to Bosch Home Appliances

PRESS RELEASE: Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Bosch Home Appliances is using the Teneo™ platform to develop its intelligent online service assistant. Continue reading Artificial Solutions Delivers Home Help to Bosch Home Appliances

Star2Star Announces StarCenter Call Center Enhancements

PRESS RELEASE: Star2Star Communications, makers of the World’s Most Scalable Cloud Communications Solution, announced the release of StarCenter™ SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new features for their advanced call center solution. StarCenter™ SMART is the intelligent way to monitor inbound call center business rules and is designed to improve call center management. Continue reading Star2Star Announces StarCenter Call Center Enhancements