PRESS RELEASE: Verint® Systems Inc. announced that it has received analyst recognition for its growth across global markets and market share leadership in workforce optimization (WFO). This is in addition to awards received for its customer experience initiative, desktop and process analytics software, and customer service solutions from KANA®, A Verint Company.
This recognition reinforces Verint’s focus on driving technology innovation around the world and responding to market demands for customer engagement optimization software and services.
Verint Leads Worldwide Workforce Optimization Market
According to the 2014 Contact Center Workforce Optimization Market Share Report1 from analyst firm DMG Consulting LLC, Verint holds the top spot for the WFO and recording solutions revenue and market share category. It also leads for quality assurance/quality management revenue and market share. The report further positions Verint as the frontrunner in 2013 sales of non-contact center recording solutions with a market share almost double that of its closest competitor.
Verint Customer Experience Initiative Earns 2014 Gold Customer Sales and Service World Award
Verint’s customer experience initiative earned Gold in the Customer Sales and Service World’s “Best Customer Service Program of the Year” category in June 2014. The honor recognized Verint and its Vice President of Customer Experience, Nancy Porte, for developing the Verint Customer Experience Program, which helps identify improvements to key customer interaction areas that directly impact experiences, loyalty and customer engagement.
Complementing the win is KANA’s Bronze placement in the “New Products, Upgrades, Solutions and Innovations for Sales, Customer Service & Contact Center operations” category for KANA Enterprise. The solution addresses complex customer service environments by integrating disparate systems and supporting continuous business processes for both customers and agents across all channels. It also offers applications for specific needs, such as knowledge management, case management, web self-service, chat, mobile and social media monitoring.
Verint Desktop and Process Analytics Earns Product of the Year Award
Verint Desktop and Process Analytics™ received the Communications Solutions’ “Product of the Year Award” honor. The solution was recognized in June 2014 for its use within contact center, branch and back-office environments to provide insights into how employees use applications and systems to perform their work. This data can then be used to help make improvements that drive efficiencies and effectiveness, and ultimately impact customer engagement. This honor reinforces Verint’s commitment to creating innovative Actionable Intelligence® products and services that facilitate voice, data and video communications.
About Verint Systems Inc.
Verint® (VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.