Interactive Intelligence Campaign Efforts Help Donate More Than 500 Goats to Impoverished Communities

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, in partnership with Oxfam, has helped donate 524 goats to impoverished communities worldwide. Continue reading Interactive Intelligence Campaign Efforts Help Donate More Than 500 Goats to Impoverished Communities

Interactive Intelligence driving the customer service experience for The Car Finance Company

PRESS RELEASE: One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s Customer Interaction Centre™ (CIC) to support its customer service operation. The diverse all-in-one solution is being deployed from the Interactive Intelligence, Communications as a Service (CaaS), or cloud platform. Continue reading Interactive Intelligence driving the customer service experience for The Car Finance Company

Adtech Global Expands Verint Workforce Optimization Suite in the Cloud via Stratx

PRESS RELEASE: Adtech Global announced it is enhancing  existing cloud-based version of Workforce Optimization (WFO) technology from Verint® Systems Inc, named StratxTM (strat-ix). StratxTM, formerly known as SKY, is the Adtech Global solution that enables contact centers to host WFO applications in a cloud environment while still controlling their own ACD/PBX. Adtech Global launched this managed service in the spring of 2013 with an initial set of Verint WFO functionality. Under this announcement, StratxTM now includes Speech Analytics, Text Analytics and Customer Feedback software as part of the SaaS environment. Continue reading Adtech Global Expands Verint Workforce Optimization Suite in the Cloud via Stratx