The Body Shop® engages Transversal to boost their customer experience

PRESS RELEASE: Transversal has been appointed by the UK arm of the beauty brand The Body Shop® to deliver a web self-service solution that will provide more accurate, consistent and relevant answers to the company’s millions of global consumers, improving customer service delivery online. Continue reading The Body Shop® engages Transversal to boost their customer experience

Westbridge Furniture Designs Chooses Genesys Cloud Solution to Deliver Powerful Customer Experiences, Drive Competitive Differentiation

PRESS RELEASE: Genesys, a leading provider of customer experience and contact centre solutions announced that Westbridge Furniture Designs has chosen the Genesys Cloud Premier Edition, a cloud solution built on the proven, industry-leading Genesys Customer Experience Platform, to transform its customer experience and gain a competitive edge in the retail furniture marketplace. Westbridge Furniture Designs is the UK’s largest own brand upholstery manufacturer, supplying leading retail brands including John Lewis, Next and Marks & Spencer. Continue reading Westbridge Furniture Designs Chooses Genesys Cloud Solution to Deliver Powerful Customer Experiences, Drive Competitive Differentiation

Sabio selected by the AA to deploy and support its next generation nationwide Avaya customer contact infrastructure

PRESS RELEASE: Sabio, an Avaya Connect Platinum Partner and a leader in the provision of specialist customer contact solutions, has announced that it is to carry out a major refresh of the AA’s core Avaya communications infrastructure. Sabio will also provide an ongoing support service for the AA, ensuring that its Avaya solutions continue to perform optimally in order to handle interactions with its 15 million members across the UK and Ireland. Continue reading Sabio selected by the AA to deploy and support its next generation nationwide Avaya customer contact infrastructure

NewVoiceMedia strengthens leadership team with senior appointment

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud contact centre solutions, has strengthened its leadership team with the appointment of Kev Willers as SVP Services. Willers will be responsible for global pre-sales and services and brings more than 23 years’ IT industry experience to NewVoiceMedia. Kev joins from salesforce.com, where he was responsible for customer success and partner programmes. Continue reading NewVoiceMedia strengthens leadership team with senior appointment

CarShop turns to mplsystems for end-to-end retail CRM and multi-channel contact solution

PRESS RELEASE: CarShop, the UK’s leading Car Supermarket Group has selected mplsystems to provide an integrated CRM and multi channel contact system to support its nationwide sales operation. The new solution will integrate customer contacts from across CarShop’s multiple online, web chat, email, phone and face-to-face channels to provide a joined-up car buying experience for customers. Continue reading CarShop turns to mplsystems for end-to-end retail CRM and multi-channel contact solution