The Body Shop® engages Transversal to boost their customer experience

PRESS RELEASE: Transversal has been appointed by the UK arm of the beauty brand The Body Shop® to deliver a web self-service solution that will provide more accurate, consistent and relevant answers to the company’s millions of global consumers, improving customer service delivery online. Continue reading The Body Shop® engages Transversal to boost their customer experience

Westbridge Furniture Designs Chooses Genesys Cloud Solution to Deliver Powerful Customer Experiences, Drive Competitive Differentiation

PRESS RELEASE: Genesys, a leading provider of customer experience and contact centre solutions announced that Westbridge Furniture Designs has chosen the Genesys Cloud Premier Edition, a cloud solution built on the proven, industry-leading Genesys Customer Experience Platform, to transform its customer experience and gain a competitive edge in the retail furniture marketplace. Westbridge Furniture Designs is the UK’s largest own brand upholstery manufacturer, supplying leading retail brands including John Lewis, Next and Marks & Spencer. Continue reading Westbridge Furniture Designs Chooses Genesys Cloud Solution to Deliver Powerful Customer Experiences, Drive Competitive Differentiation

Sabio selected by the AA to deploy and support its next generation nationwide Avaya customer contact infrastructure

PRESS RELEASE: Sabio, an Avaya Connect Platinum Partner and a leader in the provision of specialist customer contact solutions, has announced that it is to carry out a major refresh of the AA’s core Avaya communications infrastructure. Sabio will also provide an ongoing support service for the AA, ensuring that its Avaya solutions continue to perform optimally in order to handle interactions with its 15 million members across the UK and Ireland. Continue reading Sabio selected by the AA to deploy and support its next generation nationwide Avaya customer contact infrastructure

NewVoiceMedia strengthens leadership team with senior appointment

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud contact centre solutions, has strengthened its leadership team with the appointment of Kev Willers as SVP Services. Willers will be responsible for global pre-sales and services and brings more than 23 years’ IT industry experience to NewVoiceMedia. Kev joins from salesforce.com, where he was responsible for customer success and partner programmes. Continue reading NewVoiceMedia strengthens leadership team with senior appointment

CarShop turns to mplsystems for end-to-end retail CRM and multi-channel contact solution

PRESS RELEASE: CarShop, the UK’s leading Car Supermarket Group has selected mplsystems to provide an integrated CRM and multi channel contact system to support its nationwide sales operation. The new solution will integrate customer contacts from across CarShop’s multiple online, web chat, email, phone and face-to-face channels to provide a joined-up car buying experience for customers. Continue reading CarShop turns to mplsystems for end-to-end retail CRM and multi-channel contact solution

University of Oxford Selects Unify to Enable World Leading Innovation, Communication and Collaboration

PRESS RELEASE: Unify, a leading communications software and services firm, today announced that it has been selected by the University of Oxford to transform its existing communication infrastructure. The University is making the investment to meet the increased collaboration requirements of its staff and student population and support the University’s strategy of providing a world-class forum for intellectual engagement. Continue reading University of Oxford Selects Unify to Enable World Leading Innovation, Communication and Collaboration

QuestBack strengthens senior management with appointment of Christelle Fraysse as Group Director, Marketing

PRESS RELEASE: QuestBack, the global leader in enterprise feedback management (EFM) announced that Christelle Fraysse has joined as the company’s Group Director, Marketing. A senior marketing leader with over 15 years experience, Fraysse has particular expertise in establishing and managing international marketing operations for global enterprise software businesses. She joins from IT security company Websense where she was Senior Director, Marketing International. Continue reading QuestBack strengthens senior management with appointment of Christelle Fraysse as Group Director, Marketing

NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014

PRESS RELEASE: NewVoiceMedia, the leading cloud contact centre vendor, has helped Wowcher reach the final in the ‘Best eCommerce Customer Service’ category of the eCommerce Awards for Excellence 2014. Wowcher, the UK’s second largest daily deals website, has transformed its customer experience with NewVoiceMedia’s innovative true cloud solution ContactWorld for Service. Continue reading NewVoiceMedia secures Wowcher as finalist for eCommerce Awards for Excellence 2014

Nexidia Takes 2014 Top Honors, Winning Both “Star Performer” and “Speech Technology Excellence” Awards

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that the company has earned awards from two of the industry’s most prominent publications. Speech Technology magazine recently named Nexidia a winner of their 2014 Star Performers Awards and TMC’s CUSTOMER Magazine once again named the company a winner of its Speech Technology Excellence Award. Continue reading Nexidia Takes 2014 Top Honors, Winning Both “Star Performer” and “Speech Technology Excellence” Awards

NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence

PRESS RELEASE: NewVoiceMedia’s leading cloud contact centre technology has helped SureFlap reach the final in the ‘Best eCommerce Customer Service’ category of the eCommerce Awards for Excellence 2014. SureFlap, the leading provider of smart pet doors, is delivering exceptional in-house customer service with NewVoiceMedia’s true cloud solution ContactWorld for Service. Continue reading NewVoiceMedia helps SureFlap reach final of eCommerce Awards for Excellence