QPC ‘visualises’ the future of Customer Service with over £300,000 of Government backing

PRESS RELEASE: Contact centre technology specialist QPC Ltd has been awarded over £300,000 of government backing to lead a ground-breaking project to deliver the next generation of visualisation tools using the company’s MIG software. Continue reading QPC ‘visualises’ the future of Customer Service with over £300,000 of Government backing

Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Center Market

PRESS RELEASE: Noble Systems Corporation a global leader in contact centre technology solutions, celebrates 25 years of delivering innovative products and services for the contact centre marketplace. Throughout the last two-and-a-half decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to one of the industry’s leading developers of contact centre solutions. Continue reading Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Center Market

Clarabridge Brings Industry-Leading Insight to Customer Calls

PRESS RELEASE: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, today announced Clarabridge Speech, the fastest and most accurate enterprise-grade speech-to-insights solution. This was made possible through a strategic partnership with Voci, the world leader in hardware-accelerated speech recognition technology. Continue reading Clarabridge Brings Industry-Leading Insight to Customer Calls

Genesys Acquires CanaPlus Consulting

PRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced the acquisition of Singapore-based CanaPlus Consulting (“CanaPlus”). CanaPlus is a leading systems integrator that brings over a decade of expertise implementing Genesys solutions in the APAC region for large, multi-national financial services companies and other leading regional organizations. Continue reading Genesys Acquires CanaPlus Consulting