QPC ‘visualises’ the future of Customer Service with over £300,000 of Government backing

PRESS RELEASE: Contact centre technology specialist QPC Ltd has been awarded over £300,000 of government backing to lead a ground-breaking project to deliver the next generation of visualisation tools using the company’s MIG software. Continue reading QPC ‘visualises’ the future of Customer Service with over £300,000 of Government backing

Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Center Market

PRESS RELEASE: Noble Systems Corporation a global leader in contact centre technology solutions, celebrates 25 years of delivering innovative products and services for the contact centre marketplace. Throughout the last two-and-a-half decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to one of the industry’s leading developers of contact centre solutions. Continue reading Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Center Market

Clarabridge Brings Industry-Leading Insight to Customer Calls

PRESS RELEASE: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, today announced Clarabridge Speech, the fastest and most accurate enterprise-grade speech-to-insights solution. This was made possible through a strategic partnership with Voci, the world leader in hardware-accelerated speech recognition technology. Continue reading Clarabridge Brings Industry-Leading Insight to Customer Calls

Genesys Acquires CanaPlus Consulting

PRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced the acquisition of Singapore-based CanaPlus Consulting (“CanaPlus”). CanaPlus is a leading systems integrator that brings over a decade of expertise implementing Genesys solutions in the APAC region for large, multi-national financial services companies and other leading regional organizations. Continue reading Genesys Acquires CanaPlus Consulting

Ooredoo to Launch ‘Voice of the Customer’ Platform across Global Markets

PRESS RELEASE: Ooredoo is set to roll-out a real-time customer service platform in a first for the MENA region, enabling the company to instantly receive, analyse and respond to customer requests and queries across its global footprint. The company will deploy ‘Voice of Ooredoo Customer Experience’ VOCE technology, as it looks to distinguish itself by offering the best customer experience in each of its markets. Continue reading Ooredoo to Launch ‘Voice of the Customer’ Platform across Global Markets

AdvanTel Networks Announces Next-Generation Unified Communication Cloud Offer

PRESS RELEASE: AdvanTel Networks, a premier technology solutions provider, announced the launch of its next-generation Unified Communication cloud solution, vcCloud. The latest edition to AdvanTel’s VantageCare hosted solutions portfolio, vcCloud provides a cost-effective way for customers to take advantage of important business communications without the need to invest in expensive on-premise equipment. AdvanTel’s state-of-the-art data centers and integrated UC applications provide the best all-in-one, UC platform. Continue reading AdvanTel Networks Announces Next-Generation Unified Communication Cloud Offer

iPipeline Announces AgentOne Desktop Solution to be Delivered with Salesforce1 Platform

PRESS RELEASE: iPipeline®, the leader in on-demand marketing, selling and processing solutions for the nation’s top insurance carriers, distributors, financial institutions and their agents and advisors, today announced it is now part of the salesforce.com Partner Program to deploy the AgentOne™ Desktop for customers.

Continue reading iPipeline Announces AgentOne Desktop Solution to be Delivered with Salesforce1 Platform

Calabrio Accelerates In Avaya Marketplace, Announces Joint Partnership With AdvanTel Networks

PRESS RELEASE: Calabrio, a leading provider of contact centre workforce optimization (WFO) and analytics software, today announced a joint partnership with AdvanTel Networks, a premier technology solutions provider, marking further expansion within the Avaya partner network. Continue reading Calabrio Accelerates In Avaya Marketplace, Announces Joint Partnership With AdvanTel Networks