Barclays first in UK to launch new Biometric Reader for customers

PRESS RELEASE: Barclays, in partnership with Hitachi Europe Ltd. is ramping up the fight against fraud with the launch of the Barclays Biometric Reader, developed with Hitachi’s Finger Vein Authentication Technology (VeinID*) – a new, ground-breaking method for customer authentication in UK banking. By simply scanning their finger, customers will be able to easily access their online bank accounts and authorise payments within seconds, without the need for PIN, passwords or authentication codes. Continue reading Barclays first in UK to launch new Biometric Reader for customers

Genesys Removes All Barriers to Upgrading Outdated Call Centers

PRESS RELEASE: Genesys announced a new call centre replacement program for organizations that want to retire their legacy call centres and move to a modern, multi-channel Cloud contact centre solution. The Genesys Premier Edition – Virtual Contact Center (VCC) is now available for one year free to new customers who switch from qualified on-premises, legacy call centre solutions.

Continue reading Genesys Removes All Barriers to Upgrading Outdated Call Centers

8×8 Recognized as a Leader in Gartner’s Magic Quadrant for UCaaS, Multiregional for Third Consecutive Year

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration services, today announced that Gartner Inc., the world’s leading information technology research and advisory firm, has positioned the company in the “Leaders” quadrant of its August 28, 2014 “Magic Quadrant for Unified Communications as a Service (UCaaS), Multiregional” for the third consecutive year. Continue reading 8×8 Recognized as a Leader in Gartner’s Magic Quadrant for UCaaS, Multiregional for Third Consecutive Year

Mitel Positioned in Visionaries Quadrant in Gartner’s Magic Quadrant for Unified Communications as a Service, Multiregional

PRESS RELEASE: Mitel® a global leader in business communications, today announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the latest Magic Quadrant for Unified Communications as a Service (UCaaS). Continue reading Mitel Positioned in Visionaries Quadrant in Gartner’s Magic Quadrant for Unified Communications as a Service, Multiregional

Connect First Announces IVR Studio, the Future of Drag and Drop IVR Builders

PRESS RELEASE: Connect First has announced the launch of their newest product, IVR Studio. IVR Studio can be summed up in two words: simple complexity. The award-winning software company has developed a full featured, drag and drop IVR builder that is simple enough for anyone to use with powerful coding features available for development experts to create even the most complex IVRs. Continue reading Connect First Announces IVR Studio, the Future of Drag and Drop IVR Builders

CallMiner Launches Industry’s First Speech Analytics Results Assurance Program

PRESS RELEASE: CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers, announced today the introduction of CallMiner RPM, the industry’s first speech analytics results assurance program. As a part of the program CallMiner is also unveiling CallMiner IQ, a speech analytics proprietary performance score for contact centers. Continue reading CallMiner Launches Industry’s First Speech Analytics Results Assurance Program

Parseq awarded additional contract with Centrica

PRESS RELEASE: Parseq has secured a five-year contract with the UK’s largest energy supplier Centrica to handle its incoming mail, nearly 20,000 items each month. Building on its existing contact-centre relationship it won a competitive tender to manage and digitally index correspondence including legal, financial documentation, cheque processing, general correspondence and processing cash payments processing. Continue reading Parseq awarded additional contract with Centrica

NOA launches first qualification for the outsourcing industry

PRESS RELEASE: The National Outsourcing Association (NOA), the industry association and professional body for outsourcing, has launched the outsourcing industry’s first Level 2 qualification*, the NOA Award in Outsourcing Excellence. The qualification, 75% of which is achieved through work-based learning, provides the first broad-based standard for the UK’s 3.1 million employees in organisations which deliver outsourced services to the public and private sectors. Continue reading NOA launches first qualification for the outsourcing industry