Large Telecommunications Company Benefits from Verint Customer Engagement Optimization Software

PRESS RELEASE: Verint® Systems Inc. announced that a large North American telecommunications company is leveraging its customer engagement optimization solutions to gain greater visibility into the effectiveness of its blended customer-facing and back-office operations environments. The software, purchased last year, helps the organization better understand employee efficiency and effectiveness, identify process opportunities to maintain compliance and service-level standards, while also improving the customer experience and loyalty. Continue reading Large Telecommunications Company Benefits from Verint Customer Engagement Optimization Software

Digital Insight Expands Partnership with LivePerson to Provide Financial Institutions with Innovative Digital Engagement Solutions

PRESS RELEASE: LivePerson announces a three-year agreement with Digital Insight, an NCR company and leader in digital banking solutions. Digital Insight’s digital banking platform will now enable its financial institution customers to use LiveEngage proactive chat and mobile solutions to provide personalized, real-time support to consumers virtually wherever they are. Continue reading Digital Insight Expands Partnership with LivePerson to Provide Financial Institutions with Innovative Digital Engagement Solutions

Maritz Travel Meetings & Incentives Selects Moxie To Help Drive Online Engagement

Moxie Software, Inc. announced that Maritz Travel Meetings & Incentives (M&I), a division of Maritz Travel Company, a leading provider of corporate events and travel programs, has selected Moxie™ to deliver better experiences across the entire online customer journey. Maritz Travel M&I will use Moxie Email to provide highly personalized online engagement to their clients’ guests who attend business meetings, hospitality events and incentive travel programs. Continue reading Maritz Travel Meetings & Incentives Selects Moxie To Help Drive Online Engagement

Evolve IP Joins EMC Business Partner Program

PRESS RELEASE: Evolve IP, The Cloud Services Company™, announced it has joined EMC Corporation’s Business Partner Program. The program provides EMC’s Business partners with enhanced services and products and enables new go-to-market strategies. It also provides additional incentives for Evolve IP’s nationwide network of partners to promote Evolve IP’s cloud solutions. Continue reading Evolve IP Joins EMC Business Partner Program

Telesphere Recognized as One of the Top Unified Communications as a Service (UCaaS) Providers in North America in the 2014 Gartner Magic Quadrant

PRESS RELEASE: Telesphere, the nation’s leading provider of fully hosted and managed VoIP and unified communications as a service for businesses, announced that Gartner Inc., the world’s leading information technology research and advisory firm, has placed Telesphere in the upper quadrant of its 2014 “Magic Quadrant for Unified Communications as a Service (UCaaS) in North America,” published on August 28, 2014. Continue reading Telesphere Recognized as One of the Top Unified Communications as a Service (UCaaS) Providers in North America in the 2014 Gartner Magic Quadrant

Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded both Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing Professional Awards 2014. Continue reading Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards