Aspect Software Fills the Skies With Cloud-Based Contact Center Deployment Solution

PRESS RELEASE: Aspect Software announced Aspect Hosted, a superior and secure dedicated hosted deployment service that helps companies deliver a differentiated next generation customer contact experience while speeding time-to-value for strategic initiatives. Designed to help organizations focus their efforts on running their business, Aspect Hosted, which includes Proactive Monitoring and Management, allows companies to modernize and manage their contact centres without the cost and complexity associated with deploying, managing and optimizing Aspect’s customer engagement software and hardware in their own IT infrastructure. Continue reading Aspect Software Fills the Skies With Cloud-Based Contact Center Deployment Solution

North Bristol NHS Trust Boosts Productivity With Spok’s Contact Centre Communication Solution

PRESS RELEASE: Spok, Inc. announced that North Bristol NHS Trust has simplified communications and improved operator efficiency with the Spok® Healthcare Console solution. The United Kingdom-based NHS trust utilises the operator console around the clock to connect callers and launch emergency communications that improve staff response times to critical patient situations. Continue reading North Bristol NHS Trust Boosts Productivity With Spok’s Contact Centre Communication Solution

NewVoiceMedia appoints new partner manager, strengthening partner ecosystem and driving momentum

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced the appointment of Jonathan Judd as Partner Manager of North America. In his new role, Judd will continue to build NewVoiceMedia’s integrated, comprehensive global partner strategy and drive continuous customer success across all markets. Continue reading NewVoiceMedia appoints new partner manager, strengthening partner ecosystem and driving momentum