Aspect Software Fills the Skies With Cloud-Based Contact Center Deployment Solution

PRESS RELEASE: Aspect Software announced Aspect Hosted, a superior and secure dedicated hosted deployment service that helps companies deliver a differentiated next generation customer contact experience while speeding time-to-value for strategic initiatives. Designed to help organizations focus their efforts on running their business, Aspect Hosted, which includes Proactive Monitoring and Management, allows companies to modernize and manage their contact centres without the cost and complexity associated with deploying, managing and optimizing Aspect’s customer engagement software and hardware in their own IT infrastructure. Continue reading Aspect Software Fills the Skies With Cloud-Based Contact Center Deployment Solution

North Bristol NHS Trust Boosts Productivity With Spok’s Contact Centre Communication Solution

PRESS RELEASE: Spok, Inc. announced that North Bristol NHS Trust has simplified communications and improved operator efficiency with the Spok® Healthcare Console solution. The United Kingdom-based NHS trust utilises the operator console around the clock to connect callers and launch emergency communications that improve staff response times to critical patient situations. Continue reading North Bristol NHS Trust Boosts Productivity With Spok’s Contact Centre Communication Solution

NewVoiceMedia appoints new partner manager, strengthening partner ecosystem and driving momentum

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced the appointment of Jonathan Judd as Partner Manager of North America. In his new role, Judd will continue to build NewVoiceMedia’s integrated, comprehensive global partner strategy and drive continuous customer success across all markets. Continue reading NewVoiceMedia appoints new partner manager, strengthening partner ecosystem and driving momentum

Outdoor Retail Industry Turns to NetSuite Cloud for Business Transformation

PRESS RELEASE: NetSuite announced continued momentum and new customer wins in the outdoor retail market as manufacturers, distributors and retailers of products for outdoor and fitness enthusiasts turn to cloud business management for rapid business growth. Continue reading Outdoor Retail Industry Turns to NetSuite Cloud for Business Transformation

3CLogic’s Next-generation Cloud Contact Center Technology Excels In Benchmark Testing

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud contact centre solutions, recently released the outcome of a third-party benchmark test of its unique Virtual Telephony Application Grid (V-TAG) architecture deployed on Amazon Web Services (AWS). Continue reading 3CLogic’s Next-generation Cloud Contact Center Technology Excels In Benchmark Testing

Fonolo In-Call Rescue Now Available through Avaya DevConnect Select Product Program

PRESS RELEASE: Fonolo, a leading provider of cloud-based call-back solutions, announced that its portfolio of call-back solutions will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya DevConnect Select Product Program. Continue reading Fonolo In-Call Rescue Now Available through Avaya DevConnect Select Product Program

Sabio SIP trunking solutions realise over £½ million savings for customers

PRESS RELEASE: Analysis from the Sabio Network Services team confirms that customers moving their communications from traditional ISDN channels to a SIP trunking-enabled architecture are now achieving significant infrastructure and operational savings. Typically, Sabio customers are enjoying savings on SIP trunk channel costs against their previous fixed ISDN line expenditure. Cumulatively Sabio has already saved its customers £1/2 million – in addition to further less tangible operational improvements in terms of business continuity, resilience and phone number flexibility. Continue reading Sabio SIP trunking solutions realise over £½ million savings for customers

Fiji – shortlisted as NOA offshoring destination of the year following European offshoring destination of the year win earlier this year

PRESS RELEASE: Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year. This follows Fiji winning Offshoring Destination of the Year at the 2014 European Outsourcing Association (EOA) Awards in July 2014, which recognised Fiji’s presence as a leading BPO destination. Continue reading Fiji – shortlisted as NOA offshoring destination of the year following European offshoring destination of the year win earlier this year