mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for Customer Service”

PRESS RELEASE: mplsystems, the UK multi-channel contact technology specialist, has won a major £250,000 grant from the UK Government’s Technology Strategy Board to accelerate the development of multi-channel textual analytics solutions for customer service applications. mplsystems’ R&D activities will focus on how next generation textual analytics technologies can be applied to today’s increasingly complex customer service environments. Continue reading mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for Customer Service”

Introducing powerful mobility and gamification – Teleopti WFM 8

PRESS RELEASE: Award-winning Teleopti, provider of workforce management solutions, has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are more empowered than ever, with greater influence over their work-life balance – in real time, wherever, whenever. Agents also engage in fun, game-like competition that boosts motivation and rewards high, measurable performance – ultimately improving the customer experience and earning the company substantial ROI. Continue reading Introducing powerful mobility and gamification – Teleopti WFM 8

Rant & Rave hires Phil Evans to help challenge the status quo

PRESS RELEASE: Rant & Rave, the UK’s leading SaaS Customer Engagement solutions provider, has taken on Phil Evans as its new Chief Revenue Officer. The company, which has adopted an aggressive business strategy to challenge the status quo of the customer engagement industry, will be using Phil’s extensive expertise to help grow the company – both in the UK and overseas. Continue reading Rant & Rave hires Phil Evans to help challenge the status quo

Drishti-soft enhances the customer service department of Fahrenheit Automobiles

PRESS RELEASE: Drishti-soft Solutions a leading provider of Enterprise software and Contact Center solution today announced that Fahrenheit Automobiles the largest SKODA Auto 3-S dealership in India has selected Ameyo as their customer experience management solution. Continue reading Drishti-soft enhances the customer service department of Fahrenheit Automobiles

9 in 10 Retail Leaders Want more Influence over IT Decisions and Budgets

PRESS RELEASE: IT must do more to support customer-centric business goals of British retailers, according to an independent survey of 100 business decision-makers in UK retail organisations. The findings, published today in the Logicalis Retail IT Report 2014, chart the changing business relationship with the IT department, rise of Shadow IT and future retail technology demands. Continue reading 9 in 10 Retail Leaders Want more Influence over IT Decisions and Budgets

Dogs Trust selects Echo for national microchip helpline

PRESS RELEASE: Dogs Trust – the largest dog welfare charity in the UK – is working with specialist outsourcing firm Echo Managed Services on a major drive for all dogs in England and Wales to be microchipped by 2015/16. As part of its partnership Echo has established a dedicated microchip advice telephone line for dog owners to get in contact, and for Echo’s agents to connect dog owners with participating vets to get their pets ‘chipped’ for free. The campaign has already resulted in some 20,000 dogs being ‘chipped’ and their owners registered on a nationwide database. Continue reading Dogs Trust selects Echo for national microchip helpline