inContact Continues Workforce Optimization (WFO) Market Momentum with New Cloud SMB Solution

PRESS RELEASE: inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution that is purpose-built for small to mid-sized businesses (SMB). The all-in-one, 100% cloud WFO solution is tightly integrated with inContact’s powerful contact center offering, enabling contact centers to deploy a single unified platform for Recording, Quality Management (QM), Speech and Desktop analytics, Workforce Management (WFM) and Performance Management, with intelligent automated actions connected back to inContact’s multi-channel routing and IVR. Continue reading inContact Continues Workforce Optimization (WFO) Market Momentum with New Cloud SMB Solution

Are Passwords Passé? NICE Shows How Companies are Using Voice Biometrics to Authenticate Callers in Real-time at FinovateFall 2014

PRESS RELEASE: NICE Systems announced that it will present a live demonstration of NICE Real-Time Authentication to improve the customer experience while reducing the risk of fraud at FinovateFall 2014. The event will take place September 23-24, 2014 at the New York Hilton Midtown in New York City. Continue reading Are Passwords Passé? NICE Shows How Companies are Using Voice Biometrics to Authenticate Callers in Real-time at FinovateFall 2014

ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014

PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will demonstrate its neo Workforce Optimization (WFO) suite at ICMI’s Customer Contact Expo 2014, at the National Hall in Olympia, London on October 1-2, 2014, Booth G21. Continue reading ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014

Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market

PRESS RELEASE: Avnet Embedded, a division of Avnet Electronics Marketing Americas, a business region of Avnet, Inc., announced that it has entered into a distribution agreement with TrueUC Solutions LLC, a provider of hosted real-time voice and video communications solutions. Avnet Embedded will now offer TrueUC’s flagship unified communications (UC) software – TrueUConnect, TrueContact and TrueCapture – to customers globally. Continue reading Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market