Intelecom achieves ISO27001 standard for Information Security Management

PRESS RELEASE: Intelecom UK Ltd today announced that it has achieved ISO27001: 2013 the latest update of the world’s most recognized standard for information security, used to certify companies and their information security management systems. The certification was awarded following a review by external auditors lasting just six months, endorsing the security and strength of the company’s data policies and processes. Continue reading Intelecom achieves ISO27001 standard for Information Security Management

Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface

PRESS RELEASE: Jacada announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smart phone instead of listening to voice prompts. Continue reading Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface

BT extends partnership with Glencore to harmonise global communications infrastructure

PRESS RELEASE: BT today announced a contract with Glencore, one of the world’s largest global diversified natural resource companies, to build and manage Glencore’s new global core network across Europe, the Americas, Africa, the Middle East and Asia-Pacific. Continue reading BT extends partnership with Glencore to harmonise global communications infrastructure

Aptean offers Onyx CRM customers Experian Data Quality address and email validation

PRESS RELEASE: Experian Data Quality, a part of Experian Marketing Services and a leading provider of data quality software and services, today announced that Aptean now will offer Experian Data Quality address and email validation to its Onyx CRM customers. The integration will enable users to check the accuracy of their incoming customer contact data in real time, allowing them to improve marketing communications and operational efficiency and better maintain a single customer view. Continue reading Aptean offers Onyx CRM customers Experian Data Quality address and email validation

Nokia Networks technology helps Telenor Denmark reduce response time to customers

PRESS RELEASE: Nokia Networks and Denmark’s Telenor have taken down the average length of the operator’s network-related customer care calls from 11 to 8 minutes, saving nearly 30% of time needed to solve problems. The results were achieved through the Reporting Suite for Customer Care, part of the Nokia Performance Manager. The solution is commercially available to all operators. Continue reading Nokia Networks technology helps Telenor Denmark reduce response time to customers

Aspect Software and FIEBIG Business Communications announce partner agreement

PRESS RELEASE: FIEBIG Business Communications, a highly specialised solutions and services provider operating in Germany and internationally, and Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, have signed a partner agreement. Continue reading Aspect Software and FIEBIG Business Communications announce partner agreement

Japan’s Muji Personalizes Shopping Experience for Millions of Customers with Infosys InteractEdge

PRESS RELEASE: Infosys, a global leader in technology, consulting and outsourcing, is enabling Muji, a leading retailer in Japan to deliver a superior shopping experience through real-time insights into the buying behavior of its customers. With nearly 600 retail stores and a strong online presence, Muji deployed InteractEdge from Infosys to generate higher sales through personalized product recommendations for over two million registered customers. Continue reading Japan’s Muji Personalizes Shopping Experience for Millions of Customers with Infosys InteractEdge