ING Introduces a Voice-Controlled Mobile Banking App Powered by Nuance

PRESS RELEASE: Nuance Communications, Inc. announced that ING Netherlands has turned to Nuance’s voice and artificial intelligence (AI) technologies to power Inge, the new voice feature of ING Netherlands’ mobile banking app. ING Netherlands is leveraging Nuance’s Nina, the intelligent virtual assistant for customer service, to offer an innovative, simple and hands-free alternative for their customers to do mobile banking. Continue reading ING Introduces a Voice-Controlled Mobile Banking App Powered by Nuance

Outbound Communicator Set to Revolutionise Proactive Customer Engagement Strategy for Enghouse Interactive

PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications, quality management and contact centre solutions, announced the release of Outbound Communicator, an innovative new tool for outbound dialling and campaign management. The launch follows the recent acquisition of leading Germany-based contact centre software provider, IT Sonix, by Enghouse Interactive. Continue reading Outbound Communicator Set to Revolutionise Proactive Customer Engagement Strategy for Enghouse Interactive

Analytics for Everyone – With NICE Insight Amplifier, all Company Stakeholders Can Quickly and Easily Gain Insight from Customer Interactions

PRESS RELEASE: NICE Systems introduced its new release of NICE Interaction Analytics, which makes insights quickly and easily accessible to all members of the organization. Continue reading Analytics for Everyone – With NICE Insight Amplifier, all Company Stakeholders Can Quickly and Easily Gain Insight from Customer Interactions

Transera announces: New Customer Engagement Analytics Offering for Contact Centers

PRESS RELEASE: Transera, the Customer Engagement Analytics in the cloud company, today announced that it is opening up its Customer Engagement Analytics, allowing customers to analyze data from two data sources for 90 days using its cloud-based software. Continue reading Transera announces: New Customer Engagement Analytics Offering for Contact Centers

Verint Receives “Product of the Year” by Grupo Padrão in Brazil

PRESS RELEASE: Verint® Systems Inc. announced that its Verint Workforce Management™ solution has been named a winner of the “2014 CONAREC Award—Centro de Inteligência Padrão” by Grupo Padrão. The honor was presented at this year’s CONAREC Conference in São Paulo, Brazil, which took place September 9-10. Continue reading Verint Receives “Product of the Year” by Grupo Padrão in Brazil