ING Introduces a Voice-Controlled Mobile Banking App Powered by Nuance

PRESS RELEASE: Nuance Communications, Inc. announced that ING Netherlands has turned to Nuance’s voice and artificial intelligence (AI) technologies to power Inge, the new voice feature of ING Netherlands’ mobile banking app. ING Netherlands is leveraging Nuance’s Nina, the intelligent virtual assistant for customer service, to offer an innovative, simple and hands-free alternative for their customers to do mobile banking. Continue reading ING Introduces a Voice-Controlled Mobile Banking App Powered by Nuance

Outbound Communicator Set to Revolutionise Proactive Customer Engagement Strategy for Enghouse Interactive

PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications, quality management and contact centre solutions, announced the release of Outbound Communicator, an innovative new tool for outbound dialling and campaign management. The launch follows the recent acquisition of leading Germany-based contact centre software provider, IT Sonix, by Enghouse Interactive. Continue reading Outbound Communicator Set to Revolutionise Proactive Customer Engagement Strategy for Enghouse Interactive

Analytics for Everyone – With NICE Insight Amplifier, all Company Stakeholders Can Quickly and Easily Gain Insight from Customer Interactions

PRESS RELEASE: NICE Systems introduced its new release of NICE Interaction Analytics, which makes insights quickly and easily accessible to all members of the organization. Continue reading Analytics for Everyone – With NICE Insight Amplifier, all Company Stakeholders Can Quickly and Easily Gain Insight from Customer Interactions

Transera announces: New Customer Engagement Analytics Offering for Contact Centers

PRESS RELEASE: Transera, the Customer Engagement Analytics in the cloud company, today announced that it is opening up its Customer Engagement Analytics, allowing customers to analyze data from two data sources for 90 days using its cloud-based software. Continue reading Transera announces: New Customer Engagement Analytics Offering for Contact Centers

Verint Receives “Product of the Year” by Grupo Padrão in Brazil

PRESS RELEASE: Verint® Systems Inc. announced that its Verint Workforce Management™ solution has been named a winner of the “2014 CONAREC Award—Centro de Inteligência Padrão” by Grupo Padrão. The honor was presented at this year’s CONAREC Conference in São Paulo, Brazil, which took place September 9-10. Continue reading Verint Receives “Product of the Year” by Grupo Padrão in Brazil

CallTower Selects Voxbone to Connect its Cloud-based Microsoft Lync 2013 Service to the PSTN Globally

PRESS RELEASE: Voxbone today announced it was selected by CallTower, a leading provider of cloud-based enterprise-class unified communications (UC) solutions, to connect its UC service, CallTower Complete 2013 for Lync, to the PSTN. As part of the agreement, Voxbone will provide CallTower’s multinational customers with geographical, mobile and toll-free telephone numbers from more than 50 countries. Voxbone will also provide number portability from more than 35 countries to migrate enterprises with a traditional ISDN-based telephone service and PBX to CallTower’s services. Continue reading CallTower Selects Voxbone to Connect its Cloud-based Microsoft Lync 2013 Service to the PSTN Globally

Arcadia Selects Castel Detect™ Voice and Speech Analysis for ARM Business

PRESS RELEASE: Castel Communications, LLC and Arcadia Recovery Bureau (Arcadia) today announced Castel Detect™ as the premier partner to deliver real-time and post-call analytics and alerts to live monitor customer/agent calls across Arcadia’s multi-site organization. Continue reading Arcadia Selects Castel Detect™ Voice and Speech Analysis for ARM Business

LiveOps Wins Silver At The 2014 Brandon Hall Group Excellence In Learning Awards For Best Use Of Social/Collaborative Learning

PRESS RELEASE: LiveOps, the global leader in cloud contact center and customer service solutions, announced today that the company has received a Brandon Hall Group Excellence in Learning Award for the creation of a social learning ecosystem and online community for independent contractor agents. Continue reading LiveOps Wins Silver At The 2014 Brandon Hall Group Excellence In Learning Awards For Best Use Of Social/Collaborative Learning

3C Contact Services, North America’s Premier Call Center Solutions Announces 2 New Clients

PRESS RELEASE: 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small and medium sized businesses, is pleased to announce it has increased its rapidly expanding customer base with the addition of two new clients. Continue reading 3C Contact Services, North America’s Premier Call Center Solutions Announces 2 New Clients