NewVoiceMedia secures Wowcher as UK Customer Experience Awards hat-trick finalist

PRESS RELEASE: NewVoiceMedia, the leading cloud contact centre vendor, has helped Wowcher reach the final in three categories of the UK Customer Experience Awards 2014. The UK’s second largest daily deals website, has been shortlisted in the ‘Retail and Consumer Services’, ‘Customer Relationship Management’ and ‘Team – All Together’ categories. Continue reading NewVoiceMedia secures Wowcher as UK Customer Experience Awards hat-trick finalist

Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers

PRESS RELEASE: Genesys announced that it has received the 2014 Technology Innovation Award for Contact Centers from Ventana Research Technology, a leading benchmark research and advisory services firm. The award recognizes the technology innovation created by the two companies in partnering to combine the award-winning Genesys Customer Experience Platform with the IBM Watson Engagement Advisor. With the new joint solution, organizations can better serve consumers in their self-service applications and contact centers. Continue reading Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers

Aspect Software brings true omni-channel in the cloud to Customer Contact Expo 2014

PRESS RELEASE: For the first time in Europe, visitors to Customer Contact Expo 2014 will learn how cloud technology facilitates the transformation of the customer service function from static, voice-based cost centre, to distributed, omni-channel profit centre. Continue reading Aspect Software brings true omni-channel in the cloud to Customer Contact Expo 2014