Genesys Removes All Barriers to Upgrading Outdated Call Centres

PRESS RELEASE: Genesys, a leading provider of multi-channel customer experience (CX) and contact centre solutions, today announced a new call centre replacement programme for organisations that want to retire their legacy call centres and move to a modern, multi-channel Cloud contact centre solution. Continue reading Genesys Removes All Barriers to Upgrading Outdated Call Centres

KnoahSoft Announces General Availability of Harmony™ Cloud

PRESS RELEASE: KnoahSoft that its new Harmony™ Cloud solution is generally available. KnoahSoft Harmony™ Cloud is a secure, enterprise-ready Workforce Optimization (WFO) solution delivered as a software-as-a-service (SaaS) application. For as little as $20 per month per agent, contact centers can leverage KnoahSoft Harmony™ Cloud to improve productivity and efficiency while reducing costs and enhancing the overall customer experience. Continue reading KnoahSoft Announces General Availability of Harmony™ Cloud

DXI invites you to take ‘The DXI Challenge’ at the upcoming Customer Contact Expo

PRESS RELEASE: DXI, a global leader and innovator in cloud based contact centre solutions, has today announced “The DXI Challenge”, a fun fundraising activity taking place on their stand at this year’s Customer Contact Expo 2014, with all proceeds being donated to the Great Ormond Street Hospital (GOSH) charity. Continue reading DXI invites you to take ‘The DXI Challenge’ at the upcoming Customer Contact Expo

Collection Advisor Magazine Names Interactive Intelligence Software among its 2014 Top Collection and Dialler Solutions

PRESS RELEASE: Collection Advisor magazine has named Interactive Intelligence Group Inc.’s software among its 2014 top collection and dialler solutions. The Interactive Intelligence Interaction Collector™ software was named a Top 4 High-End Collection Solution. The company’s Interaction Dialer® software was named a Top 5 Predictive Dialer Solution. Continue reading Collection Advisor Magazine Names Interactive Intelligence Software among its 2014 Top Collection and Dialler Solutions

USE Credit Union Selects IntelliResponse Virtual Agent To Increase Online Member Engagement

PRESS RELEASE: IntelliResponse, provider of the most widely-deployed enterprise Virtual Agent Technology, today announced that San Diego-based USE Credit Union has deployed the entire IntelliResponse Virtual Agent technology platform, which includes Answers, Voices and Offers, in order to optimize their online member experience. Continue reading USE Credit Union Selects IntelliResponse Virtual Agent To Increase Online Member Engagement