Genesys Removes All Barriers to Upgrading Outdated Call Centres

PRESS RELEASE: Genesys, a leading provider of multi-channel customer experience (CX) and contact centre solutions, today announced a new call centre replacement programme for organisations that want to retire their legacy call centres and move to a modern, multi-channel Cloud contact centre solution. Continue reading Genesys Removes All Barriers to Upgrading Outdated Call Centres

KnoahSoft Announces General Availability of Harmony™ Cloud

PRESS RELEASE: KnoahSoft that its new Harmony™ Cloud solution is generally available. KnoahSoft Harmony™ Cloud is a secure, enterprise-ready Workforce Optimization (WFO) solution delivered as a software-as-a-service (SaaS) application. For as little as $20 per month per agent, contact centers can leverage KnoahSoft Harmony™ Cloud to improve productivity and efficiency while reducing costs and enhancing the overall customer experience. Continue reading KnoahSoft Announces General Availability of Harmony™ Cloud

DXI invites you to take ‘The DXI Challenge’ at the upcoming Customer Contact Expo

PRESS RELEASE: DXI, a global leader and innovator in cloud based contact centre solutions, has today announced “The DXI Challenge”, a fun fundraising activity taking place on their stand at this year’s Customer Contact Expo 2014, with all proceeds being donated to the Great Ormond Street Hospital (GOSH) charity. Continue reading DXI invites you to take ‘The DXI Challenge’ at the upcoming Customer Contact Expo

Collection Advisor Magazine Names Interactive Intelligence Software among its 2014 Top Collection and Dialler Solutions

PRESS RELEASE: Collection Advisor magazine has named Interactive Intelligence Group Inc.’s software among its 2014 top collection and dialler solutions. The Interactive Intelligence Interaction Collector™ software was named a Top 4 High-End Collection Solution. The company’s Interaction Dialer® software was named a Top 5 Predictive Dialer Solution. Continue reading Collection Advisor Magazine Names Interactive Intelligence Software among its 2014 Top Collection and Dialler Solutions

USE Credit Union Selects IntelliResponse Virtual Agent To Increase Online Member Engagement

PRESS RELEASE: IntelliResponse, provider of the most widely-deployed enterprise Virtual Agent Technology, today announced that San Diego-based USE Credit Union has deployed the entire IntelliResponse Virtual Agent technology platform, which includes Answers, Voices and Offers, in order to optimize their online member experience. Continue reading USE Credit Union Selects IntelliResponse Virtual Agent To Increase Online Member Engagement

Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface

PRESS RELEASE: Jacada announced the public availability of Visual IVR for Cisco. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Cisco significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts. Continue reading Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface

Utilities Company Improves Customer Service with Cloud Voice-of-the-Customer Solution from inContact

PRESS RELEASE: inContact the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major utility company will implement the inContact ECHO cloud customer survey solution.

In need of a survey tool that is flexible and able to provide near real-time results, this utility company looks to reduce survey turn-around time from five weeks with its current third party provider, to less than a day with ECHO. This will enable them to better arm their 500 agents with the key customer intelligence needed to improve customer service. Continue reading Utilities Company Improves Customer Service with Cloud Voice-of-the-Customer Solution from inContact

Mindpearl expands outsourcing relationship with Brussels Airlines to Fiji

PRESS RELEASE: Mindpearl has expanded their outsourcing contract with Brussels Airlines to Suva, Fiji. ‘Our relationship with Brussels Airlines has been a valued asset to our business and a brand we are immensely proud to be associated with, we look forward to continuing our longstanding partnership.’ says William Pattison, Chief Executive Officer, Mindpearl. Continue reading Mindpearl expands outsourcing relationship with Brussels Airlines to Fiji