Panasonic introduces new platform for SMEs

PRESS RELEASE: Over 100 communication dealers and resellers have joined Panasonic for the UK launch of its new KX-NS700 communication platform. Aimed at small to medium-sized businesses looking to reduce their operational and capital costs, the smart hybrid PBX system manages up to 288 extensions, when fitted with an expansion unit. Continue reading Panasonic introduces new platform for SMEs

Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

PRESS RELEASE: Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and transformations to maintain its leadership position in Customer Experience Management. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business. Continue reading Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

NewVoiceMedia to showcase omni-channel contact centre communications solutions in the cloud at Customer Contact Expo

PRESS RELEASE: Customer Contact Expo, is destined for big things next week as experts converge for the annual industry gathering. In addition, the expo will be co-located with eCommerce Expo, which has more than 70 speakers, meaning these free-to-attend events have over 150 leading industry experts and business leaders presenting under one roof. Continue reading NewVoiceMedia to showcase omni-channel contact centre communications solutions in the cloud at Customer Contact Expo

Presence Technology and nexaComm announce partnership

PRESS RELEASE: Presence Technology, a leading global provider of multi-channel contact center solutions, announced a new partnership with nexaComm, a New York based telecommunications integration company. nexaComm will serve as a hosting partner and Value Added Reseller for Presence. Continue reading Presence Technology and nexaComm announce partnership

Indosoft Announces VitalVox Chooses Q-Suite 5.7 Call Center Software

PRESS RELEASE: Indosoft, Inc. the developer of the leading call center software for Asterisk, is pleased to announce that VitalVox has selected Q-Suite 5.7 to power its offerings. VitalVox provides hosted call center and PBX services to multiple clients of varying sizes using its platform for both outbound dialing and inbound services. Continue reading Indosoft Announces VitalVox Chooses Q-Suite 5.7 Call Center Software