Minimum customer effort will reduce customer complaints

BLOG: Energy companies are breaking records for the worst customer service according to new figures published by Ofgem. The industry regulator claims that more than one in three customers who complained was ‘very dissatisfied’ with the way their complaint was handled – an actual increase of 10 per cent since the last survey in 2012. Continue reading Minimum customer effort will reduce customer complaints

EE Boosts Sales and Enhances Customer Service with Digital Engagement

Summary: EE, the UK’s most advanced digital communications company, is using LivePerson’s LiveEngage platform to support its sales and upgrade operations by offering enhanced service to customers visiting its website. EE deploys Live Chat as a means to establish high levels of satisfaction across transactional queries and general enquiries. Continue reading EE Boosts Sales and Enhances Customer Service with Digital Engagement

TCN Announces Seamless Integration with CDS Software’s Debt Collection Solution, CollectOne

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TCN’s Platform 3.0, its cloud-based contact center suite, is now seamlessly integrated with CDS Software’s CollectOne, a single source debt collection solution. The integration enables CollectOne clients to streamline their processes and increase efficiencies by leveraging TCN’s advanced call center technology. Continue reading TCN Announces Seamless Integration with CDS Software’s Debt Collection Solution, CollectOne

Mitel showcases customer success and unveils new research into consumer contact drivers and preferences

PRESS RELEASE: Mitel®, a global leader in business communications, will showcase its MiContact Center portfolio on stand B32, at this year’s Customer Contact Expo. Mitel will also unveil the results of its annual study into how and why consumers are interacting with companies, analysing how behaviour and attitudes have changed in the last 13 months. Continue reading Mitel showcases customer success and unveils new research into consumer contact drivers and preferences

Drishti-soft Solutions secures 2014 Customer Magazine TMC Labs Innovation Award

PRESS RELEASE: TMC, a global, integrated media company announced today that Ameyo, flagship product of Drishti-soft Solutions, a leading provider of Enterprise and Customer Interaction Management software, as a 2014 TMC Labs Innovation Award winner presented by TMC’s Customer magazine. Continue reading Drishti-soft Solutions secures 2014 Customer Magazine TMC Labs Innovation Award

Atos and NGDATA launch omni channel solution with cloud based Big Data services to enrich banks’ customer intelligence

PRESS RELEASE: Atos, an international information technology services company, and NGDATA™, the customer experience management solutions company, today launched a Big Data omni channel solution for banks worldwide With this omni-channel management offering built on Canopy’s Data Platform and underpinned by big data machine learning capacities, banks can target their customers more effectively, enhance customer loyalty and strengthen their output. Atos integrates this new solution into its proven omni-channel customer experience solution already in place with major banks. Continue reading Atos and NGDATA launch omni channel solution with cloud based Big Data services to enrich banks’ customer intelligence