Minimum customer effort will reduce customer complaints

BLOG: Energy companies are breaking records for the worst customer service according to new figures published by Ofgem. The industry regulator claims that more than one in three customers who complained was ‘very dissatisfied’ with the way their complaint was handled – an actual increase of 10 per cent since the last survey in 2012. Continue reading Minimum customer effort will reduce customer complaints

EE Boosts Sales and Enhances Customer Service with Digital Engagement

Summary: EE, the UK’s most advanced digital communications company, is using LivePerson’s LiveEngage platform to support its sales and upgrade operations by offering enhanced service to customers visiting its website. EE deploys Live Chat as a means to establish high levels of satisfaction across transactional queries and general enquiries. Continue reading EE Boosts Sales and Enhances Customer Service with Digital Engagement