LiveLOOK’s New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers

PRESS RELEASE: LiveLOOK, a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology recently acquired by Oracle, announced today the release of TrueView. During a co-browsing session using LiveLOOK’s Co-Browse technology, the TrueView feature can be used to adjust the agent’s view of a customer’s screen to match the customer’s browser sizing exactly, even resizing in real-time if the customer changes the size of his browser window. Continue reading LiveLOOK’s New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers

Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been requested to extend its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Continue reading Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution

Zingaya Brings Its Click-to-Call Technology to WordPress Websites

PRESS RELEASE: Zingaya, a developer of high-fidelity web-based VoIP applications providing WebRTC-powered click-to-call technology for consumer-facing websites and customer service call centers announced the release of its plugin for WordPress, the leading free blogging framework and content management system used by more than 60 million websites. Continue reading Zingaya Brings Its Click-to-Call Technology to WordPress Websites