8×8 Simplifies Customer Engagement Process with New, Out of the Box Enhancements to Cloud Contact Centre Offering

PRESS RELEASE: 8×8, Inc., a provider of cloud-based contact centre, unified communications and collaboration services announced the release of Virtual Contact Centre (VCC) 8.1, the latest version of its award-winning, cloud-based contact centre solution that allows companies to increase customer loyalty and revenue by delivering a personalised, proactive customer engagement experience. Continue reading 8×8 Simplifies Customer Engagement Process with New, Out of the Box Enhancements to Cloud Contact Centre Offering

Meet Amelia: IPsoft’s New Artificial Intelligence Platform Interacts like a Human

IPsoft announced a new artificial intelligence platform named “Amelia” that makes it possible to automate knowledge work across a broad range of functions. Exposed to the same information as any new hire, she can quickly apply her knowledge to solve queries in a wide range of business processes. With Amelia able to shoulder the burden of tedious, often laborious tasks, she partners with human coworkers to achieve new levels of productivity and service quality. Continue reading Meet Amelia: IPsoft’s New Artificial Intelligence Platform Interacts like a Human

3CLogic and IntelaCloud Partner to Offer Complete Contact Center and PBX Solution

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, and Intelacloud, a leader in cloud-based PBX, today announced their partnership to deliver an end-to-end PBX and contact center solution. Companies seeking to benefit from the enhanced flexibility and cost efficiencies of cloud can now do so with a complete solution to address the needs of both their contact center and back-office teams using 3CLogic and IntelaCloud’s single interconnected implementation. Continue reading 3CLogic and IntelaCloud Partner to Offer Complete Contact Center and PBX Solution

Mitel Introduces New Brand Reflecting Its Global Leadership in Business Communications

PRESS RELEASE: Mitel® launched a new corporate brand today. The new brand is the latest in a series of strategic moves that have transformed the company into a world-wide leader in business communications. In the past 18 months, Mitel has doubled in size, broadened its market presence, and expanded its scope of offerings. The branding being introduced today reflects this new Mitel. Continue reading Mitel Introduces New Brand Reflecting Its Global Leadership in Business Communications

Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

PRESS RELEASE: Cicero Inc., a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that TMC, a global, integrated media company, has named Cicero Discovery as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award