8×8 Simplifies Customer Engagement Process with New, Out of the Box Enhancements to Cloud Contact Centre Offering

PRESS RELEASE: 8×8, Inc., a provider of cloud-based contact centre, unified communications and collaboration services announced the release of Virtual Contact Centre (VCC) 8.1, the latest version of its award-winning, cloud-based contact centre solution that allows companies to increase customer loyalty and revenue by delivering a personalised, proactive customer engagement experience. Continue reading 8×8 Simplifies Customer Engagement Process with New, Out of the Box Enhancements to Cloud Contact Centre Offering

Meet Amelia: IPsoft’s New Artificial Intelligence Platform Interacts like a Human

IPsoft announced a new artificial intelligence platform named “Amelia” that makes it possible to automate knowledge work across a broad range of functions. Exposed to the same information as any new hire, she can quickly apply her knowledge to solve queries in a wide range of business processes. With Amelia able to shoulder the burden of tedious, often laborious tasks, she partners with human coworkers to achieve new levels of productivity and service quality. Continue reading Meet Amelia: IPsoft’s New Artificial Intelligence Platform Interacts like a Human

3CLogic and IntelaCloud Partner to Offer Complete Contact Center and PBX Solution

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, and Intelacloud, a leader in cloud-based PBX, today announced their partnership to deliver an end-to-end PBX and contact center solution. Companies seeking to benefit from the enhanced flexibility and cost efficiencies of cloud can now do so with a complete solution to address the needs of both their contact center and back-office teams using 3CLogic and IntelaCloud’s single interconnected implementation. Continue reading 3CLogic and IntelaCloud Partner to Offer Complete Contact Center and PBX Solution

Mitel Introduces New Brand Reflecting Its Global Leadership in Business Communications

PRESS RELEASE: Mitel® launched a new corporate brand today. The new brand is the latest in a series of strategic moves that have transformed the company into a world-wide leader in business communications. In the past 18 months, Mitel has doubled in size, broadened its market presence, and expanded its scope of offerings. The branding being introduced today reflects this new Mitel. Continue reading Mitel Introduces New Brand Reflecting Its Global Leadership in Business Communications

Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

PRESS RELEASE: Cicero Inc., a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that TMC, a global, integrated media company, has named Cicero Discovery as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

Fonality Issued Patent for Key Technology Behind its Hybrid-Hosted Solution

PRESS RELEASE: Fonality announced that it has been issued a U.S. patent on the system and method for a key component of the technology behind its Hybrid-Hosted solution. The technology provides centralized and synchronized configuration of data between multiple computer systems, and protects data in the event of a power or network interruption. Continue reading Fonality Issued Patent for Key Technology Behind its Hybrid-Hosted Solution

Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service

PRESS RELEASE: A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a stark generational divide when it comes to consumers’ likes and dislikes in engaging with businesses and brands. Continue reading Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service

Genesys survey shows top UK multi-channel retailers losing out from abandoned online shopping carts

PRESS RELEASE: Genesys, a leading provider of multi-channel customer experience and contact centre solutions announced the results of a recent survey on the abandonment of online shopping carts. In August 2014, a study was commissioned by Genesys in the UK to understand how engaged online retailers are in assisting their potential customers. Continue reading Genesys survey shows top UK multi-channel retailers losing out from abandoned online shopping carts

Amazon leaves UK competitors in the dust on personalisation – say 4 out of 5 UK shoppers

PRESS RELEASE: Amazon sets the standard for retailers in offering a personalised experience for its customers, according to a study launched today by personalised discovery platform company, BloomReach. The research, conducted by RedShift Research, highlights the growing technology gap between the retailing giant and the rest of the e-commerce landscape. Continue reading Amazon leaves UK competitors in the dust on personalisation – say 4 out of 5 UK shoppers