Fraud prevention firm Semafone dials up growth ambitions with further investment

PRESS RELEASE: Semafone, a UK company specialising in fraud prevention software used by call centres taking payments over the phone, is looking to increase the size of its operations following a £4m growth capital investment from BGF (Business Growth Fund), and a further £1m from Octopus Investments and other existing shareholders. Continue reading Fraud prevention firm Semafone dials up growth ambitions with further investment

Telenor launches professional and flexible cloud-based customer service solution

PRESS RELEASE: Telenor Sweden is launching a new customer service solution that enables flexible customer service in the cloud. Telenor Contact Centre has been developed together with Intelecom, one of Europe’s leading providers of cloud-based communications solutions for contact center and is suitable for both small and large companies. Continue reading Telenor launches professional and flexible cloud-based customer service solution

XO Communications to Feature Network Enabled Cloud and Unified Communications at Gartner Symposium/ITxpo 2014

PRESS RELEASE: XO Communications (XO) will be present at the Gartner Symposium/ITxpo 2014, which is being held at Walt Disney World Dolphin and Swan Hotels in Orlando, Fla., October 5-9, 2014. The overall theme of this year’s conference is “Driving Digital Business” and more than 8,500 delegates are expected to attend, including more than 3,000 CIOs. Continue reading XO Communications to Feature Network Enabled Cloud and Unified Communications at Gartner Symposium/ITxpo 2014

Plantronics Announces New High Performance Headsets to Enable Smarter Customer Interactions

PRESS RELEASE: Plantronics announced a new family of contact centre headset solutions designed for the future and built on experience. The Plantronics EncorePro® 500 headset series ushers in a new generation of headsets for customer interactions that deliver greater comfort for all-day wearing, superior noise cancelling for clearer calls, and increased reliability to help manage costs. Continue reading Plantronics Announces New High Performance Headsets to Enable Smarter Customer Interactions