Pharmaceutical Services Provider BioSolutia Turns to 8×8 to Ensure Uptime, Security and Customer Engagement Success for Cloud Contact Center

PRESS RELEASE: 8×8, Inc., a provider of cloud-based contact centre, unified communications and collaboration services announced that BioSolutia, Inc., a Florida-based provider of specialized pharmaceutical services, has deployed 8×8 Virtual Contact Centre with built-in Netsuite integration in its reimbursement contact centre. Continue reading Pharmaceutical Services Provider BioSolutia Turns to 8×8 to Ensure Uptime, Security and Customer Engagement Success for Cloud Contact Center

Global Safety Industry Leader Selects inContact Cloud Contact Center Solutions to Transform Customer Service Operations

PRESS RELEASE: inContact announces a global leader in safety products and services is leaving its legacy premise system in favour of the inContact cloud contact centre platform. With its older premise system, the company continually experienced service downtime and system limitations. These issues impeded its ability to provide a high level of customer service and to take a more intelligent approach to their customer-facing operations. Continue reading Global Safety Industry Leader Selects inContact Cloud Contact Center Solutions to Transform Customer Service Operations

Five9 Fall Release Enhances CRM Integrations with Oracle RightNow and Zendesk, Also Helps Contact Centers Dial Confidently Under TCPA Regulations

PRESS RELEASE: Five9, Inc., a leading provider of cloud contact center software announced the latest version of its solution; the Five9 Fall Release 2014 includes: Continue reading Five9 Fall Release Enhances CRM Integrations with Oracle RightNow and Zendesk, Also Helps Contact Centers Dial Confidently Under TCPA Regulations

OpenMarket Aims to Transform Enterprise Customer Service with Mobile Messaging Solutions

PRESS RELEASE: OpenMarket, a leader in enterprise mobile engagement announced new mobile messaging solutions to help enterprises deliver a better customer engagement experience. The company’s award-winning Mobile Engagement Platform powers the new customer service solutions, enabling two-way global SMS for immediate and direct interaction at various points along the customer journey, providing valuable insight, faster response times and lower operational costs. Continue reading OpenMarket Aims to Transform Enterprise Customer Service with Mobile Messaging Solutions

Unify expands opportunities for partners with new Channel Partner Program

PRESS RELEASE: Unify unveiled its new channel partner program, which expands opportunities for partners around the world with Unify’s leading Unified Communications (UC) solutions portfolio. Following the announcement of the acceleration of Unify’s transformation from a hardware to a software and services company, the “ Unify Partner Program ” rewards partners for expertise and specialisation, helping to drive greater revenue streams, and increase customer satisfaction. Continue reading Unify expands opportunities for partners with new Channel Partner Program