Pharmaceutical Services Provider BioSolutia Turns to 8×8 to Ensure Uptime, Security and Customer Engagement Success for Cloud Contact Center

PRESS RELEASE: 8×8, Inc., a provider of cloud-based contact centre, unified communications and collaboration services announced that BioSolutia, Inc., a Florida-based provider of specialized pharmaceutical services, has deployed 8×8 Virtual Contact Centre with built-in Netsuite integration in its reimbursement contact centre. Continue reading Pharmaceutical Services Provider BioSolutia Turns to 8×8 to Ensure Uptime, Security and Customer Engagement Success for Cloud Contact Center

Global Safety Industry Leader Selects inContact Cloud Contact Center Solutions to Transform Customer Service Operations

PRESS RELEASE: inContact announces a global leader in safety products and services is leaving its legacy premise system in favour of the inContact cloud contact centre platform. With its older premise system, the company continually experienced service downtime and system limitations. These issues impeded its ability to provide a high level of customer service and to take a more intelligent approach to their customer-facing operations. Continue reading Global Safety Industry Leader Selects inContact Cloud Contact Center Solutions to Transform Customer Service Operations

Five9 Fall Release Enhances CRM Integrations with Oracle RightNow and Zendesk, Also Helps Contact Centers Dial Confidently Under TCPA Regulations

PRESS RELEASE: Five9, Inc., a leading provider of cloud contact center software announced the latest version of its solution; the Five9 Fall Release 2014 includes: Continue reading Five9 Fall Release Enhances CRM Integrations with Oracle RightNow and Zendesk, Also Helps Contact Centers Dial Confidently Under TCPA Regulations

OpenMarket Aims to Transform Enterprise Customer Service with Mobile Messaging Solutions

PRESS RELEASE: OpenMarket, a leader in enterprise mobile engagement announced new mobile messaging solutions to help enterprises deliver a better customer engagement experience. The company’s award-winning Mobile Engagement Platform powers the new customer service solutions, enabling two-way global SMS for immediate and direct interaction at various points along the customer journey, providing valuable insight, faster response times and lower operational costs. Continue reading OpenMarket Aims to Transform Enterprise Customer Service with Mobile Messaging Solutions

Unify expands opportunities for partners with new Channel Partner Program

PRESS RELEASE: Unify unveiled its new channel partner program, which expands opportunities for partners around the world with Unify’s leading Unified Communications (UC) solutions portfolio. Following the announcement of the acceleration of Unify’s transformation from a hardware to a software and services company, the “ Unify Partner Program ” rewards partners for expertise and specialisation, helping to drive greater revenue streams, and increase customer satisfaction. Continue reading Unify expands opportunities for partners with new Channel Partner Program

Retailers act to stem fraud, sharing transactional data to enable real-time risk detection and speed up processes

PRESS RELEASE: A number of leading UK retailers have announced they are sharing data through a fraud and loss prevention coalition being launched by consumer insight and anti-fraud specialist Transactis – forging a powerful new weapon in the battle against both professional and opportunistic fraudsters, while strengthening processes that ensure genuine customers receive better service. Continue reading Retailers act to stem fraud, sharing transactional data to enable real-time risk detection and speed up processes

The What, Why, Where and How of Cloud: A CIO’s Roadmap to the Customer Service Cloud

BLOG: Deciding to make the move to Cloud can be a great business decision, and indeed for some companies it may even be the only real option for running a cost-effective customer service moving forward. While the benefits are much heralded, there are also people who are sceptical about how good it is. So how does today’s CIO decide when – or if – to move critical business applications to a cloud-computing environment? Neil Titcomb, UK&I Sales Director for Cloud, Genesys, explains. Continue reading The What, Why, Where and How of Cloud: A CIO’s Roadmap to the Customer Service Cloud

Recording mobile phone calls can increase company profits

PRESS RELEASE: New banking regulations, including the Dodd Frank Act in America and the EU’s MiFID II, are forcing financial services organizations to record and archive their mobile phone calls as part of their record-keeping requirements. A new whitepaper released today, written by Ovum, argues that call recording can be used to enhance security as well as gain competitive advantage. Continue reading Recording mobile phone calls can increase company profits