ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks

PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the completion of testing and certification between ASC’s solutions and Tango Networks network-based enforceable Mobile Call Recording product. Continue reading ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks

Leading healthcare provider selects next generation customer contact solution from mplsystems

PRESS RELEASE: Leading Northern Ireland-based healthcare provider The 3fivetwo Group has deployed a next generation customer contact solution from mplsystems to support their growing volume of some 140,000 patient episodes each year. 3fivetwo was determined to provide its patients with an improved customer experience, particularly as its patient calls increased from 1,000 to 5,000 per week. Continue reading Leading healthcare provider selects next generation customer contact solution from mplsystems

Cognia Live Brings PCI Compliance into the Cloud Era

PRESS RELEASE: Cognia, a leading provider of cloud-based communications intelligence solutions announced the launch of Cognia Live, the first PCI-DSS compliant, QSA-validated solution to be delivered from a global cloud architecture. With Cognia Live’s dual-tone-multi-frequency (DTMF) suppression capabilities, sensitive card data is automatically prevented from reaching the agent or entering contact centre systems, all while maintaining continuous customer interaction. Continue reading Cognia Live Brings PCI Compliance into the Cloud Era

Genesys Unveils Next Generation User Experience

PRESS RELEASE: Genesys announced at Gartner Symposium/ITxpo the availability of the latest version of the Customer Experience Platform with a complete redesign of the platform user experience (UX) – unveiling a new user interface paradigm for the industry. With the enhanced Genesys user experience, IT, contact center management and business users can now instantly access and act on relevant information to enable real-time decision-making and control over the customer experience. Continue reading Genesys Unveils Next Generation User Experience