Noble Systems Upgrades its WFM Offer with Noble ShiftTrack 6.0

PRESS RELEASE: Noble Systems Corporation a global leader in contact center technology solutions, announces the release of Noble ShiftTrack 6.0, an update of Noble Systems’ workforce management (WFM) offer. Noble ShiftTrack is a comprehensive WFM system that can accurately forecast inbound and outbound call volumes, leverage flexible scheduling processes, integrate with other corporate systems, and measure agent adherence and center performance. Continue reading Noble Systems Upgrades its WFM Offer with Noble ShiftTrack 6.0

Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre

PRESS RELEASE: Northamptonshire Police has gone live with its latest technology investment in new contact centre technology from Aspect. Designed to better route inbound calls and police call backs, and adapt to fluctuations in call volumes, Aspect Unified IP ensures that Northamptonshire Police is able to deliver a speedier 999 experience for the region’s 640,000 residents. Continue reading Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre

Transera Adds Call Center Management and Administration from within Salesforce™

PRESS RELEASE: Transera announced deeper integration with Salesforce through the Transera Call Center App for the Salesforce Sales and Service Clouds. The availability of this new app means that contact centers wanting their call center agents to make and receive phone calls from within Salesforce, can now also build, manage and administer their call centers within Salesforce. Continue reading Transera Adds Call Center Management and Administration from within Salesforce™

Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line

PRESS RELEASE: Jabra, a leading manufacturer of innovative audio solutions announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is the industry’s first series of professional headsets that support the communication needs of knowledge workers, where 69 percent state that disturbances in the open office have a negative impact on their performance. Through advanced noise-cancellation technologies, Jabra Evolve aims to enhance productivity by offering a personal “concentration zone.” Continue reading Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line