Mizuho Bank Puts Exceptional Customer Service First with LivePerson Digital Engagement Solutions

PRESS RELEASE: LivePerson, Inc., a leading provider of live digital engagement solutions, today announced that Mizuho Bank is the first national bank in Japan to activate a real-time, live chat strategy through LiveEngage. Continue reading Mizuho Bank Puts Exceptional Customer Service First with LivePerson Digital Engagement Solutions

LiveOps CX Advantage Enables Salesforce.com Users to Delight Customers with Proactive, Personalized Customer Service

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, today announced the immediate availability of LiveOps CX Advantage on the Salesforce AppExchange. LiveOps CX Advantage, integrated within salesforce.com, provides a single portal for administrators to consistently deliver great customer experiences. Continue reading LiveOps CX Advantage Enables Salesforce.com Users to Delight Customers with Proactive, Personalized Customer Service

AutoLoop Introduces Engage™

PRESS RELEASE: AutoLoop introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Building on twenty years of call center experience obtained in the 2014 merger with CAR-Research XRM, AutoLoop Engage uses USA-based agents to manage all inbound sales and service calls for dealers, perform unsold prospect surveys to increase sales and provide industry-unique true ad sourcing, service new and aged Internet leads, and improve dealership CSI. Continue reading AutoLoop Introduces Engage™

TeamUltra growth and success leads to promotion to ServiceNow Preferred Solutions Partner

PRESS RELEASE: TeamUltra announced that it had been promoted to Preferred Solutions Partner status by ServiceNow. This is recognition of TeamUltra’s continuing impressive licence revenue growth, sustained high customer service satisfaction scores and growing team of certified ServiceNow Implementation Specialists and System Administrators. Continue reading TeamUltra growth and success leads to promotion to ServiceNow Preferred Solutions Partner