PRESS RELEASE: Contact centre managers and directors in Ireland believe it is challenging but critical to deploy the right technology to provide customer service fit for the ‘omni-channel generation’, according to a BT Ireland survey to coincide with the launch of its new cloud-based contact centre solution for Irish and multinational organisations with local and global operations. Continue reading BT Ireland launches BT Cloud Contact platform
PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Stefanini, a global IT services company specializing in IT infrastructure outsourcing and onsite managed services for global clients, has implemented Aspect’s leading Workforce Management solution to enhance the customer’s experience. Continue reading Stefanini Improves Planning Capabilities and Efficiency With Aspect Software Workforce Management Solution
Customer analytics and database marketing company GI Insight has extended its reach and capability in the area of online consumer behaviour with the acquisition of a majority stake in digital media analysis firm Cognesia . GI Insight’s traditional strength in loyalty programmes and highly targeted direct marketing campaigns will be bolstered by Cognesia’s expertise in the real-time tracking and analysis of customers’ online interactions. Continue reading Data specialist GI Insight boosts digital offering with acquisition of web analytics firm Cognesia
PRESS RELEASE: Eckoh plc, confirms today that its new US business continues to gather sales momentum, securing a new three year contract with Cooperative Response Center Inc (“CRC”) to implement its secure payment solution CallGuard. Continue reading Eckoh: New Three Year Deal with Cooperative Response Center Inc.
PRESS RELEASE: Since the introduction of FCA rules on mobile call recording in 2011, many financial services organisations have wrestled with the challenge of data having to be stored off-site either in the cloud or being held by the provider. Continue reading TeleWare introduce market leading data import functionality for mobile call recording