BT Ireland launches BT Cloud Contact platform

PRESS RELEASE: Contact centre managers and directors in Ireland believe it is challenging but critical to deploy the right technology to provide customer service fit for the ‘omni-channel generation’, according to a BT Ireland survey to coincide with the launch of its new cloud-based contact centre solution for Irish and multinational organisations with local and global operations. Continue reading BT Ireland launches BT Cloud Contact platform

Stefanini Improves Planning Capabilities and Efficiency With Aspect Software Workforce Management Solution

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Stefanini, a global IT services company specializing in IT infrastructure outsourcing and onsite managed services for global clients, has implemented Aspect’s leading Workforce Management solution to enhance the customer’s experience. Continue reading Stefanini Improves Planning Capabilities and Efficiency With Aspect Software Workforce Management Solution

Data specialist GI Insight boosts digital offering with acquisition of web analytics firm Cognesia

Customer analytics and database marketing company GI Insight has extended its reach and capability in the area of online consumer behaviour with the acquisition of a majority stake in digital media analysis firm Cognesia . GI Insight’s traditional strength in loyalty programmes and highly targeted direct marketing campaigns will be bolstered by Cognesia’s expertise in the real-time tracking and analysis of customers’ online interactions. Continue reading Data specialist GI Insight boosts digital offering with acquisition of web analytics firm Cognesia

Tickets.com Delivers Winning Customer Service and Support With NComputing Thin Clients

PRESS RELEASE: NComputing, a leader in client virtualisation solutions, today announced that Tickets.com selected the award-winning NComputing N-series thin client solution to deliver superior customer service and support for the world’s largest and most popular event ticketing source. Tickets.com has invested in market-leading and complementary virtualisation solutions, including NComputing N-series and Citrix XenDesktop, to improve inefficiencies in system performance and configurations, PC patching and maintenance and PCI compliance. Continue reading Tickets.com Delivers Winning Customer Service and Support With NComputing Thin Clients