Mitel helps businesses improve customer service experience with enhancements to MiContact Centre

PRESS RELEASE: Mitel® has announced enhancements to its MiContact Center solution to help businesses better connect with their customers and deliver personal service experiences. This includes a native, end-to-end solution for Microsoft Lync that leverages the collaboration tool into the contact center to deliver a simplified, customer-centric experience through email, web chat or social media. Continue reading Mitel helps businesses improve customer service experience with enhancements to MiContact Centre

Magnetic North appoint Gary McAdam as Business Development Director Ireland

PRESS RELEASE: Market leading cloud communications provider, Magnetic North, today announced the appointment of Gary McAdam as Business Development Director Ireland to manage Magnetic North’s exclusive strategic relationship with BT Ireland and lead Magnetic North’s sales into Ireland. Continue reading Magnetic North appoint Gary McAdam as Business Development Director Ireland

Transneft Insurance Increases Customer Service Efficiency

PRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, and Beltel, a leading systems integrator in Russia, today announced the integration of the contact center and CRM system of IC Transneft, the insurance company of the Oil Transporting Joint-Stock Company Transneft. Continue reading Transneft Insurance Increases Customer Service Efficiency

WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps

PRESS RELEASE: WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centres announced today the release of new iPhone and Android apps for their Intelligent Agent-Self-Service product suite. WorkFlex empowers contact centre agents with the flexibility to instantly change their schedules anywhere/anytime while ensuring that each change helps optimize staffing levels. Continue reading WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps