8×8 Enhances Cloud Contact Centre Solution with Social Customer Service Capabilities from Conversocial

PRESS RELEASE: 8×8, Inc., a provider of cloud-based contact centre, unified communications and collaboration services, today announced a partnership with Conversocial, the leading provider of social customer service solutions, that expands the omnichannel capabilities of 8×8’s Virtual Contact Centre solution by enabling companies to deliver customer service over social media at a large scale. Continue reading 8×8 Enhances Cloud Contact Centre Solution with Social Customer Service Capabilities from Conversocial

Neopost to Present at Verint Seminar with the Directors’ Club

PRESS RELEASE: Verint® Systems Inc. announced that it will host a seminar titled “Employee Engagement: A Frontline Competitive Weapon” with the Directors’ Club in London on October 16. At the seminar, Warren Tait, Customer Service Director at Neopost, a longstanding Verint customer, will speak about its award-winning customer service organisation and the results achieved through its transformation project. Continue reading Neopost to Present at Verint Seminar with the Directors’ Club

Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® Systems Inc. announced that a leading financial services institution is gaining greater visibility into the effectiveness of its annuities division with Verint Back-Office Workforce Management™. The solution—which includes forecasting and scheduling for back-office operations functions, as well as performance management and desktop and process analytics capabilities—is helping the company identify productivity gaps and opportunities to increase capacity, throughput and efficiency across the division. Continue reading Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions

SYNETY releases Integration of CloudCall for NetSuite

PRESS RELEASE: The integration was developed by SYNETY’s Partner, NoBlue, who provide innovative and flexible cloud-based IT solutions designed to help growing businesses and established enterprises achieve their business goals whilst boosting productivity, eliminating inefficiencies and driving growth. CloudCall for NetSuite offers users the ability to drive their telephony functions directly from their CRM system. Continue reading SYNETY releases Integration of CloudCall for NetSuite

Azzurri research shows that mobile workers become more productive workers

PRESS RELEASE: Azzurri Communications, a leading UK provider of cloud and managed communications services, has today announced the publication of its Mobile Productivity Survey 2014. Based on research conducted with IT and telecoms leaders at 188 organisations across a range of sectors, the survey captures the mood of those are responsible for setting the mobile strategy for over 69,000 employees in the UK. Continue reading Azzurri research shows that mobile workers become more productive workers

HGS Wins Contracts for Multi-Channel Consumer Care Services in UK and USA Markets

PRESS RELEASE: Hinduja Global Solutions Limited (HGS) has secured contracts with leading CPG and Consumer Electronic Companies in the UK and USA markets respectively to provide unified consumer engagement services for their products and services. Continue reading HGS Wins Contracts for Multi-Channel Consumer Care Services in UK and USA Markets

Golden Gate BPO Providing Customer Service for Leading Multi-Channel Retailer

PRESS RELEASE: Golden Gate BPO Solutions announced that is has secured a long-term agreement to provide customer service and other support on behalf of one of America’s leading retailers of coins, medals, collectible knives and die-cast models, a company established over 30 years ago that currently has over 10 million customers around the world. Continue reading Golden Gate BPO Providing Customer Service for Leading Multi-Channel Retailer