8×8 Enhances Cloud Contact Centre Solution with Social Customer Service Capabilities from Conversocial

PRESS RELEASE: 8×8, Inc., a provider of cloud-based contact centre, unified communications and collaboration services, today announced a partnership with Conversocial, the leading provider of social customer service solutions, that expands the omnichannel capabilities of 8×8’s Virtual Contact Centre solution by enabling companies to deliver customer service over social media at a large scale. Continue reading 8×8 Enhances Cloud Contact Centre Solution with Social Customer Service Capabilities from Conversocial

Neopost to Present at Verint Seminar with the Directors’ Club

PRESS RELEASE: Verint® Systems Inc. announced that it will host a seminar titled “Employee Engagement: A Frontline Competitive Weapon” with the Directors’ Club in London on October 16. At the seminar, Warren Tait, Customer Service Director at Neopost, a longstanding Verint customer, will speak about its award-winning customer service organisation and the results achieved through its transformation project. Continue reading Neopost to Present at Verint Seminar with the Directors’ Club

Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions

PRESS RELEASE: Verint® Systems Inc. announced that a leading financial services institution is gaining greater visibility into the effectiveness of its annuities division with Verint Back-Office Workforce Management™. The solution—which includes forecasting and scheduling for back-office operations functions, as well as performance management and desktop and process analytics capabilities—is helping the company identify productivity gaps and opportunities to increase capacity, throughput and efficiency across the division. Continue reading Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions

SYNETY releases Integration of CloudCall for NetSuite

PRESS RELEASE: The integration was developed by SYNETY’s Partner, NoBlue, who provide innovative and flexible cloud-based IT solutions designed to help growing businesses and established enterprises achieve their business goals whilst boosting productivity, eliminating inefficiencies and driving growth. CloudCall for NetSuite offers users the ability to drive their telephony functions directly from their CRM system. Continue reading SYNETY releases Integration of CloudCall for NetSuite