Noble Systems Adds Real-time Screening to its Speech Analytics Offering

PRESS RELEASE: Noble Systems Corporation, introduces Noble® Real-time Speech Analytics (RTSA) for improved quality and compliance management. Real-time Speech Analytics analyses phrases and sentiment during a phone call to make immediate decisions on next steps, resulting in reduced average call handle time and improved customer satisfaction. Continue reading Noble Systems Adds Real-time Screening to its Speech Analytics Offering

Cancer Research UK Improves Customer Experience with Red Box Recorders

PRESS RELEASE: Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at its national contact centre in Oxford. The call recording solution will also be used to assist in the training and development of staff and to ensure regulatory compliance when taking card payments. Continue reading Cancer Research UK Improves Customer Experience with Red Box Recorders

Kobil and Jacada Make Calls to Contact Center Secure and Frustration-Free

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, and Kobil System announce that they will partner to integrate Kobil’s authentication solution m-Identity Protection with Jacada’s mobile and web-based visual IVR. The two companies will thereby simplify and abbreviate contact to companies’ customer centers. Continue reading Kobil and Jacada Make Calls to Contact Center Secure and Frustration-Free