Major Belgian Public Transport Company De Lijn Uses SDL to Deliver Contextually Relevant Online Customer Experience to Passengers

PRESS RELEASE: SDL announced that De Lijn, the Flemish public transport company, has selected SDL Web, the company’s content management technology to launch a new website and drive better user experience and service personalisation for passengers using the company’s buses and trams. Continue reading Major Belgian Public Transport Company De Lijn Uses SDL to Deliver Contextually Relevant Online Customer Experience to Passengers

Avaya Customer Engagement Leadership Recognized with Multiple APAC Contact Center Awards from Frost & Sullivan

PRESS RELEASE: Avaya, a global provider of business communications and collaboration systems and services, today announced that the company has been honored by analyst firm Frost & Sullivan with seven separate contact center leadership awards in Asia Pacific in 2014. The award was given at a presentation banquet hosted in Singapore on October 16th. Continue reading Avaya Customer Engagement Leadership Recognized with Multiple APAC Contact Center Awards from Frost & Sullivan

Confirmit Honoured with Third Consecutive CUSTOMER Magazine TMC Labs Innovation Award

PRESS RELEASE: Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced that TMC, a global, integrated media company, has named Confirmit Horizons Version 18 as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Confirmit Honoured with Third Consecutive CUSTOMER Magazine TMC Labs Innovation Award