Aspect Software announces Aspect Workforce Management integrated with Zipwire for comprehensive SaaS customer engagement solution in the cloud

PRESS RELEASE: Aspect Software announced Aspect Workforce Management (WFM) Cloud, offering the full functionality of Aspect’s traditional on-premises workforce management functionality with all of the advantages and financial benefits of cloud delivery. The solution is deployed in the Aspect Cloud; the company’s expansive and patented global data centre and telecommunications infrastructure optimised to deliver Aspect’s SaaS, hosted and managed service offerings. Continue reading Aspect Software announces Aspect Workforce Management integrated with Zipwire for comprehensive SaaS customer engagement solution in the cloud

Potters Resort Experiences 670 Percent Increase in Bookings with Vee24

PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports and Schuh, today announced that Potters Resort, the first five-star holiday village in the UK, achieved a 670 percent increase in bookings since replacing its previous text-based chat service with live video assistance provided by Vee24. Live since April 2014, Vee24’s solution helps the Norfolk Resort delight its online customers while also increasing holiday bookings. Continue reading Potters Resort Experiences 670 Percent Increase in Bookings with Vee24

Intradiem Sponsors Annual ContactBabel Report, “The UK Contact Centre Decision-Makers’ Guide 2014”

PRESS RELEASE: Intradiem, the leading provider of intraday management solutions, announces its sponsorship of the UK Contact Centre Decision-Makers’ Guide 2014, published by ContactBabel, the leading analyst firm for the contact centre industry. Continue reading Intradiem Sponsors Annual ContactBabel Report, “The UK Contact Centre Decision-Makers’ Guide 2014”

Innovative Primary Care Provider ChenMed Deploys 8×8 HIPAA-Compliant Cloud Communications Solution at 36 Neighborhood Medical Centers

PRESS RELEASE: 8×8 announced that ChenMed, a family-owned, physician-led organization with an innovative, industry-recognized primary care model for seniors, has deployed 8×8 Virtual Office services at 36 Chen and JenCare Neighborhood Medical Centers and two corporate offices in six U.S. states. Continue reading Innovative Primary Care Provider ChenMed Deploys 8×8 HIPAA-Compliant Cloud Communications Solution at 36 Neighborhood Medical Centers