Noble CallTech Total Contact Improves Mobile Number Management

PRESS RELEASE: Noble Systems Corporation, a global leader in contact centre technology solutions, has released Noble® CallTech™ Total Contact to enable contact centres to better manage calls to mobile numbers. This new tool uses analytics and decisioning to determine the best time to contact customers differentiating wireless versus landline numbers, and improves management of calls to mobile phones to maintain compliance with regulations. Continue reading Noble CallTech Total Contact Improves Mobile Number Management

Pegasystems Acquires Turkish Partner, Ultima Information Technology

PRESS RELEASE: Pegasystems Inc. (NASDAQ: PEGA), the software company powering the digital enterprise, today announced it has entered into a definitive agreement to acquire its partner in Turkey, Ultima IT. The transaction is expected to close by the end of the fourth quarter. Terms of the deal have not been disclosed. Continue reading Pegasystems Acquires Turkish Partner, Ultima Information Technology

UK-based Mobile Provider Improves MVNO Capabilities for Business Users with over $10M Investment in MDS’ Customer Management Platform

PRESS RELEASE: MDS, a leading provider of real-time charging, billing and customer management solutions, has today announced the successful implementation of the latest version of its Customer Management Platform (CMP) for a Tier 1 UK MVNO business provider, in a deal worth over $10M in contractual term commitments. Continue reading UK-based Mobile Provider Improves MVNO Capabilities for Business Users with over $10M Investment in MDS’ Customer Management Platform

SCC partners with Centrix Software to drive IT efficiencies

PRESS RELEASE: Centrix Software, workspace management solutions expert, and SCC, Europe’s largest independent technology solutions provider, have announced a partnership; to jointly sell and market Centrix Software’s WorkSpace iQ usage analytics solution as part of SCC’s IT infrastructure services. Continue reading SCC partners with Centrix Software to drive IT efficiencies

Serco partners with Retail Week in new report on the battle to win consumers

PRESS RELEASE: Serco, the international service company, has partnered with Retail Week to produce a major new report which examines ways in which retailers can win consumers in today’s retail battleground. This comprehensive report looks at a wide range of issues, drawing on in-depth interviews that have been conducted with a wide range of customer experience leaders, together with an evaluation of retailers’ in store, online and multichannel performance via a series of mystery shops. Continue reading Serco partners with Retail Week in new report on the battle to win consumers