Peterborough City Council chooses Transversal for digital customer service shift

PRESS RELEASE: Transversal has been appointed by Peterborough City Council to deliver a brand new self-service Knowledge solution for the council website that will improve internal communication for the City’s 1,400 staff and accessibility of information for 180,000 community members. Continue reading Peterborough City Council chooses Transversal for digital customer service shift

Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

PRESS RELEASE: Zendesk, Inc. launched its built-in Net Promoter Score® (NPS) surveys, allowing organizations to measure customer loyalty and gather insights to improve their long-term customer relationships. With NPS surveys, Zendesk enables organizations to proactively gather and analyze customer feedback directly from the same customer service platform they use to support and interact with customers. Continue reading Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact centres to the cloud

PRESS RELEASE: Some deals are just too good to be true and contact centre promotions are no exception. Companies struggle figuring out the true costs behind confusing cloud promotions, long-term contracts, add-on capabilities and figuring out why set-up fees are so high. Rising consumer expectations, an ever-increasing number of communication options and rapidly evolving technologies only complicate the journey. Continue reading Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact centres to the cloud

B2X Secures $15M, Makes First Acquisition in India

PRESS RELEASE: B2X Care Solutions , the leading provider of customer care solutions for smartphones, announced today that is has raised $15 Million in Series B funding and has acquired majority share in, The Service Solutions (TSS) in India. TSS is a technology enabled services company, currently one of the Apple Authorized Service Providers in India and provides managed care services to smartphone manufacturers across the world. Continue reading B2X Secures $15M, Makes First Acquisition in India

CrowdCare Corporation Raises Additional $3.5 Million In Funding

PRESS RELEASE: CrowdCare Corporation announced they have raised an additional $3.5 million to further advance the deployment of Wysdom, a real-time context based self-care solution for the connected world. This round of funding was led by Extreme Venture Partners (EVP), one of Canada’s most successful venture capital funds focused on mobile, with participation from existing investors including Mantella Ventures Partners. Continue reading CrowdCare Corporation Raises Additional $3.5 Million In Funding