Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry

PRESS RELEASE: Nexidia and Vertex Business Services announced a strategic partnership targeted to helping North American utility companies transform their customer engagement processes and boost profitability. The partnership creates a unique market offering—VertexOne Speech Analytics for Utilities—by combining the best-in-breed capabilities of the market leader in customer interaction and speech analytics with the deep expertise of an innovative industry thought leader. Continue reading Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry

Kcom scoops Cisco Cloud Contact Centre Partner award

Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Centre Partner of the Year for 2014. The accolade was presented at an awards dinner which took place as part of Cisco’s EMEAR and UK & Ireland Customer Collaboration Sales Summit in London. The two day partner summit brings together over 400 contact centre professionals to hear Cisco’s latest thought leadership on emerging trends across contact centres and customer engagement. Continue reading Kcom scoops Cisco Cloud Contact Centre Partner award