ShoreTel Board of Directors Unanimously Rejects Mitel’s Unsolicited Proposal

PRESS RELEASE: ShoreTel® (NASDAQ: SHOR) (the “Company”), the leading provider of brilliantly simple phone systems and unified communications solutions, today announced that its Board of Directors (the “Board”), after careful consideration with the assistance of its independent financial and legal advisors, has unanimously decided to reject the unsolicited proposal from Mitel Networks Corporation (NASDAQ: MITL) (“Mitel”) to acquire all outstanding common shares of ShoreTel at a price of $8.10 per share in cash. Continue reading ShoreTel Board of Directors Unanimously Rejects Mitel’s Unsolicited Proposal

Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment

PRESS RELEASE: Intelecom Group AS has introduced new functionality and added a series of product enhancements to Connect, the company’s flagship multichannel cloud contact centre solution. Available from the end of October 2014, the latest version of Connect provides more control and availability for contact centre leaders and enables faster, more effective handling of social media requests in a single, integrated application. Continue reading Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment

NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud contact centre solutions, has helped Ukash reach the final in the Best use of Cloud Services category of the 2014 UK IT Industry Awards. Run by The Chartered Institute for IT (BCS) and Computing magazine, the Awards are a platform for the entire profession to celebrate best practice, innovation and excellence. Continue reading NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards