RAC broadens engagement with Transversal to deliver consistent answers on the road

PRESS RELEASE: Motoring services provider the RAC has, for the first time, made its core knowledge base available to field agents. Powered by Transversal, ‘Ask RAC’ gives the agents access to the same information and support as their colleagues in the contact center and, in doing so, enables consistent information to be delivered across multiple customer channels. Continue reading RAC broadens engagement with Transversal to deliver consistent answers on the road

Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Citizens Financial Group selected Aspect Hosted Workforce Management (WFM) to be deployed in a hosted environment. A long-time Aspect WFM on-premises customer, Citizens Financial Group upgraded their technology and moved to a hosted environment to improve performance and functionality, decrease operational expenses and speed future technology upgrades. Continue reading Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences

Social Prospecting Takes Centre Stage for Artesian Social Seller Solution

PRESS RELEASE: Artesian, the innovative developer of social intelligence software has today revealed that due to the inclusion of a brand new advanced Prospecting tool, customers will now benefit from a combination of topical news and data to extract powerful real-time social insight. Continue reading Social Prospecting Takes Centre Stage for Artesian Social Seller Solution

SDL Customer Experience Cloud Fuels Record Company Growth in 2014

PRESS RELEASE: SDL, recognised by Forbes.com as one of 10 companies disrupting their industries through technology, today announced the company has achieved 18 percent overall new license bookings growth and 80 percent growth in new license bookings throughout the EMEA region in the first 6 months of 2014, with 50 percent of new customers purchasing multiple solutions from the SDL Customer Experience Cloud. Continue reading SDL Customer Experience Cloud Fuels Record Company Growth in 2014

Phone number log-in can help Twitter fly high, but security concerns could clip its wings

PRESS RELEASE: Twitter recently announced the launch of its new identity service Digits, a password-free login system for mobile applications targeted at developers looking to create a simpler log-in system for mobile applications. Keiron Dalton, a digital security expert at Aspect Software, believes that while this is a big step forward taken by Twitter in making applications more mobile and increasing usability, people may be hesitant to fully trust it just yet. Continue reading Phone number log-in can help Twitter fly high, but security concerns could clip its wings