Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Citizens Financial Group selected Aspect Hosted Workforce Management (WFM) to be deployed in a hosted environment. A long-time Aspect WFM on-premises customer, Citizens Financial Group upgraded their technology and moved to a hosted environment to improve performance and functionality, decrease operational expenses and speed future technology upgrades. Continue reading Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences

Social Prospecting Takes Centre Stage for Artesian Social Seller Solution

PRESS RELEASE: Artesian, the innovative developer of social intelligence software has today revealed that due to the inclusion of a brand new advanced Prospecting tool, customers will now benefit from a combination of topical news and data to extract powerful real-time social insight. Continue reading Social Prospecting Takes Centre Stage for Artesian Social Seller Solution

SDL Customer Experience Cloud Fuels Record Company Growth in 2014

PRESS RELEASE: SDL, recognised by Forbes.com as one of 10 companies disrupting their industries through technology, today announced the company has achieved 18 percent overall new license bookings growth and 80 percent growth in new license bookings throughout the EMEA region in the first 6 months of 2014, with 50 percent of new customers purchasing multiple solutions from the SDL Customer Experience Cloud. Continue reading SDL Customer Experience Cloud Fuels Record Company Growth in 2014

Phone number log-in can help Twitter fly high, but security concerns could clip its wings

PRESS RELEASE: Twitter recently announced the launch of its new identity service Digits, a password-free login system for mobile applications targeted at developers looking to create a simpler log-in system for mobile applications. Keiron Dalton, a digital security expert at Aspect Software, believes that while this is a big step forward taken by Twitter in making applications more mobile and increasing usability, people may be hesitant to fully trust it just yet. Continue reading Phone number log-in can help Twitter fly high, but security concerns could clip its wings

ShoreTel Board of Directors Unanimously Rejects Mitel’s Unsolicited Proposal

PRESS RELEASE: ShoreTel® (NASDAQ: SHOR) (the “Company”), the leading provider of brilliantly simple phone systems and unified communications solutions, today announced that its Board of Directors (the “Board”), after careful consideration with the assistance of its independent financial and legal advisors, has unanimously decided to reject the unsolicited proposal from Mitel Networks Corporation (NASDAQ: MITL) (“Mitel”) to acquire all outstanding common shares of ShoreTel at a price of $8.10 per share in cash. Continue reading ShoreTel Board of Directors Unanimously Rejects Mitel’s Unsolicited Proposal

Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment

PRESS RELEASE: Intelecom Group AS has introduced new functionality and added a series of product enhancements to Connect, the company’s flagship multichannel cloud contact centre solution. Available from the end of October 2014, the latest version of Connect provides more control and availability for contact centre leaders and enables faster, more effective handling of social media requests in a single, integrated application. Continue reading Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment

NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud contact centre solutions, has helped Ukash reach the final in the Best use of Cloud Services category of the 2014 UK IT Industry Awards. Run by The Chartered Institute for IT (BCS) and Computing magazine, the Awards are a platform for the entire profession to celebrate best practice, innovation and excellence. Continue reading NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards