First Hawaiian Bank Transforms Branches with Personal Touch of NCR Video Teller Technology

PRESS RELEASE: First Hawaiian Bank, Hawaii’s oldest and largest financial institution, today announced the grand opening of its new Waiakea branch and, with it, introduced a new approach to personalized service through NCR Interactive Services. At the new Waiakea branch, First Hawaiian Bank (FHB) tellers will assist customers remotely through new video teller machines that look similar to an ATM. Continue reading First Hawaiian Bank Transforms Branches with Personal Touch of NCR Video Teller Technology

Mediapost Group Selects Altitude Software Contact Center Solutions in the Cloud

PRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, today announces that Mediapost Group, a customer relationship management expert group of companies in Spain, selected Altitude Cloud Contact Center solutions to deliver better services and enable future business expansion. Continue reading Mediapost Group Selects Altitude Software Contact Center Solutions in the Cloud

Salesforce Launches Desk.com App Hub, Empowering Fast-Growing SMBs to Leverage Customer Service to Accelerate Growth

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company, today launched the Desk.com App Hub, empowering fast-growing SMBs to leverage customer service to accelerate growth. The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Continue reading Salesforce Launches Desk.com App Hub, Empowering Fast-Growing SMBs to Leverage Customer Service to Accelerate Growth

Calabrio Recognized as Sole Visionary in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization

PRESS RELEASE: For the third year in a row, Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today was proud to be positioned as the only “Visionary” in the 2014 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization1. Continue reading Calabrio Recognized as Sole Visionary in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization

Magnetic North receive full Microsoft certification for Lync compatibility

PRESS RELEASE: Users of Magnetic North’s SIP trunking solution can now benefit from full integration with Microsoft’s Lync in a single compelling communications package, allowing all calls and communications, including video and instant messaging, to be seamlessly delivered to users via one single SIP connection. Continue reading Magnetic North receive full Microsoft certification for Lync compatibility

NICE Introduces Voice of the Customer Feedback Hub with New Release of NICE Fizzback

PRESS RELEASE: NICE Systems announced its latest release of the NICE Fizzback Voice of the Customer (VoC) solution, which offers organizations a more holistic understanding of what customers are saying about them by capturing data from all VoC sources, whether via Fizzback or from third-party market research surveys, company websites, and social media feeds. Continue reading NICE Introduces Voice of the Customer Feedback Hub with New Release of NICE Fizzback

eGain appoints Rex Dorricott as GM for EMEA

PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced that it has appointed Rex Dorricott as General Manager for EMEA. As part of the executive leadership team, Mr Dorricott will drive business performance and customer success for the region. He will also continue to oversee eGain’s management and analytics products. Continue reading eGain appoints Rex Dorricott as GM for EMEA