Cancer Research UK Improves Customer Experience with Red Box Recorders

PRESS RELEASE: Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at its national contact centre in Oxford. The call recording solution will also be used to assist in the training and development of staff and to ensure regulatory compliance when taking card payments. Continue reading Cancer Research UK Improves Customer Experience with Red Box Recorders

Verint Recognized for Market Leadership in Customer Interaction Analytics

PRESS RELEASE: Verint® Systems Inc., announced it has been named a Market Leader by industry analyst firm Ovum in the Ovum Decision Matrix: Selecting a Customer Interaction Analytics Vendor, 2014-15 report published September 15. Ovum cites Verint as a clear leader for customer interaction analytics capabilities, for which it achieved the top scores across all 10 technology assessment categories, and high ratings among customers that use Verint for industry-leading capabilities and workforce optimization (WFO) suite. Continue reading Verint Recognized for Market Leadership in Customer Interaction Analytics

Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution

PRESS RELEASE: 4See, one of the UK’s leading security consultancy firms, has chosen Olive Communications to implement Vodafone’s cloud-based communications solution, One Net. Like many businesses, 4See had separate contracts for mobile and landlines, with the two networks operating independently of one another. This was preventing the use of basic functionality such as call transfers, and their landline system was a legacy estate with serious limitations, which was beginning to inhibit customer experience and business growth. Continue reading Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution

Wipro Transforms Customer Experience at SRL Diagnostics with Oracle Service Cloud

PRESS RELEASE: Wipro, a leading global information technology, consulting and business process services company today announced that it has assisted SRL Diagnostics transform its customer care operations by providing successful customer experiences across multiple communication channels leveraging Oracle Service Cloud. Continue reading Wipro Transforms Customer Experience at SRL Diagnostics with Oracle Service Cloud

ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally

PRESS RELEASE: A number of partners have successfully deployed Bright Pattern’s cloud contact centre platform around the world in multiple languages, under their own private labels. This extends Bright Pattern’s coverage well beyond the United States and US-English based regions. Continue reading ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally