Interactive Intelligence delivers cloud-based contact centre solution to iGO4

PRESS RELEASE: Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has supplied its Customer Interaction Centre™ (CIC) solution to personal lines insurance broker iGO4 Limited and affinity insurance business iGO4 Partners, to support their contact centre operations in Peterborough and Colchester. Continue reading Interactive Intelligence delivers cloud-based contact centre solution to iGO4

Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

PRESS RELEASE: KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans. Continue reading Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014

PRESS RELEASE: NewVoiceMedia, the leading cloud contact centre vendor, has helped alternative finance company Platform Black reach the final in the ‘innovation in supporting business or enterprise’ category of the Financial World Innovation Awards 2014. Continue reading NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014

eGain and Nuance share stage at eGain World to demonstrate more intelligent, effortless omnichannel experiences

PRESS RELEASE: eGain will be joined by Nuance Communications, Inc. this week during eGain World, taking place from November 4-5, 2014 at the Fairmont Hotel in San Jose. Ashu Roy, eGain CEO, and Robert Weideman, general manager and executive vice president, Nuance Enterprise Division, will take the stage to discuss the growing importance of state-of-the-art in solutions that enable truly intelligent and effortless omnichannel experiences for customer service. Continue reading eGain and Nuance share stage at eGain World to demonstrate more intelligent, effortless omnichannel experiences