Convenience versus security: latest fraudulent tactics expose weak links, says Aspect

PRESS RELEASE: With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing the £20 transaction cap, Keiron Dalton, a mobile security expert at Aspect Software, suggests that favouring customer convenience over security has left holes that are too easy to find. Continue reading Convenience versus security: latest fraudulent tactics expose weak links, says Aspect

Business-facing websites lack maturity in security and user experience

PRESS RELEASE: Fresh research commissioned by Neustar into online domain maturity that reveals huge differences in the way customer facing and non-customer facing businesses manage and protect their websites. The report, compiled by independent analysis firm Quocirca, reveals the challenges faced by organisations transacting with customers online, and in particular, highlights a surprising gulf in domain maturity between organisations running consumer facing domains and their B2B only counterparts. Continue reading Business-facing websites lack maturity in security and user experience

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

PRESS RELEASE: Enghouse Interactive has announced the launch of Mobile IVR Navigator. This innovative new mobile app visually navigates customers through an organisation’s customer service options, effectively creating a lightweight, highly-visual IVR-like experience. The new framework makes mobile apps extremely easy to create and deploy, reducing costs, customer effort and frustration. Continue reading Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

NetFortris Adds PCI- Compliant Credit Card Security and Skills-Based Routing to its Enterprise Contact Center Solution

PRESS RELEASE: NetFortris, Inc. the emerging leader in cloud-based voice and data networking solutions, today announced two advancements, which enhance security and efficiency in call centers. First, PCI-compliant credit card security functionality within the new NetFortris Enterprise Contact Center solution makes it possible for consumers to use a secure virtual keypad to enter credit card information. Continue reading NetFortris Adds PCI- Compliant Credit Card Security and Skills-Based Routing to its Enterprise Contact Center Solution

8×8 Partners with Master Agent AVANT to Offer Cloud UC and Contact Center Solutions Through Worldwide Network of Solution Providers

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with AVANT, a premier distributor of next generation technologies, to offer its secure and reliable cloud communications services to business customers worldwide through AVANT’s network of solution providers. Continue reading 8×8 Partners with Master Agent AVANT to Offer Cloud UC and Contact Center Solutions Through Worldwide Network of Solution Providers

TantaComm and Teleopti Combine Adaptability and Functionality in New Workforce Optimization Solution

PRESS RELEASE: TantaComm, a global innovator in workforce optimization solutions, announced a new partnership with Teleopti, the global leader in workforce management (WFM) software for contact centres. Continue reading TantaComm and Teleopti Combine Adaptability and Functionality in New Workforce Optimization Solution

VimpelCom’s Beeline Selects Amdocs Customer Management to Boost Customer Satisfaction, Increase Call Center Efficiency and Revenues

PRESS RELEASE: Amdocs, the leading provider of customer experience solutions, today announced that OJSC VimpelCom (Beeline™), one of the largest communication operators in Russia, has selected Amdocs Customer Management to improve agent efficiency at its call centres, boost call centre revenues, and increase customer satisfaction and retention rates. Continue reading VimpelCom’s Beeline Selects Amdocs Customer Management to Boost Customer Satisfaction, Increase Call Center Efficiency and Revenues