Convenience versus security: latest fraudulent tactics expose weak links, says Aspect

PRESS RELEASE: With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing the £20 transaction cap, Keiron Dalton, a mobile security expert at Aspect Software, suggests that favouring customer convenience over security has left holes that are too easy to find. Continue reading Convenience versus security: latest fraudulent tactics expose weak links, says Aspect

Business-facing websites lack maturity in security and user experience

PRESS RELEASE: Fresh research commissioned by Neustar into online domain maturity that reveals huge differences in the way customer facing and non-customer facing businesses manage and protect their websites. The report, compiled by independent analysis firm Quocirca, reveals the challenges faced by organisations transacting with customers online, and in particular, highlights a surprising gulf in domain maturity between organisations running consumer facing domains and their B2B only counterparts. Continue reading Business-facing websites lack maturity in security and user experience

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

PRESS RELEASE: Enghouse Interactive has announced the launch of Mobile IVR Navigator. This innovative new mobile app visually navigates customers through an organisation’s customer service options, effectively creating a lightweight, highly-visual IVR-like experience. The new framework makes mobile apps extremely easy to create and deploy, reducing costs, customer effort and frustration. Continue reading Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

NetFortris Adds PCI- Compliant Credit Card Security and Skills-Based Routing to its Enterprise Contact Center Solution

PRESS RELEASE: NetFortris, Inc. the emerging leader in cloud-based voice and data networking solutions, today announced two advancements, which enhance security and efficiency in call centers. First, PCI-compliant credit card security functionality within the new NetFortris Enterprise Contact Center solution makes it possible for consumers to use a secure virtual keypad to enter credit card information. Continue reading NetFortris Adds PCI- Compliant Credit Card Security and Skills-Based Routing to its Enterprise Contact Center Solution