Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top six tips for keeping customers happy in today’s contact centres Continue reading Six tips for putting excellence back into the customer experience
Daily Archives: November 7, 2014
Concentrix and Eptica Sign Worldwide Partnership Agreement
PRESS RELEASE: Eptica, a global multichannel customer interaction software company, today announced a significant technology-use agreement with business services provider Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX). The collaboration highlights Concentrix’ heavy investment in innovative technology and passion for customer experience. Continue reading Concentrix and Eptica Sign Worldwide Partnership Agreement
Aston Villa wins with Rostrvm
PRESS RELEASE: Aston Villa Football Club’s Consumer Sales Department, which is supported by technology from Rostrvm Solutions, has won the ‘Best use of Technology’ category at the Midlands Contact Centre Forum Awards Programme. Continue reading Aston Villa wins with Rostrvm
NICE Engage Platform Selected by Number of Companies Worldwide
PRESS RELEASE: NICE Systems announced that a number of leading financial institutions, retailers, utility and telecommunication companies worldwide have selected the NICE Engage Platform. With unrivaled scalability and low TCO, this next generation platform will enable these organizations to capture and analyze all customer engagements and use these insights to drive an exceptional customer experience. Continue reading NICE Engage Platform Selected by Number of Companies Worldwide
Majestic Wine Delivers Hyper-Local, Personalised Customer Experience with SDL
PRESS RELEASE: SDL (LSE: SDL) announced that Majestic Wine has expanded their use of SDL’s Customer Experience Cloud to include multiple solutions by adding SDL eCommerce. Continue reading Majestic Wine Delivers Hyper-Local, Personalised Customer Experience with SDL
SpatialBuzz Shortlisted for Telecoms.com Award
PRESS RELEASE: SpatialBuzz was today shortlisted for the CEM (Customer Experience Management) Award by the Telecoms.com Awards, after deploying its Live Check solution to Telefónica Germany. The Award recognises outstanding achievements from service providers and suppliers in their customer relationship management. Continue reading SpatialBuzz Shortlisted for Telecoms.com Award
ShoreTel Enterprise Contact Center Receives 2014 CUSTOMER Contact Center Technology Award
PRESS RELEASE: ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, announced today that ShoreTel Enterprise Contact Center has been named by TMC’s CUSTOMER magazine as a 2014 CUSTOMER Contact Center Technology Award winner. Continue reading ShoreTel Enterprise Contact Center Receives 2014 CUSTOMER Contact Center Technology Award