Concentrix and Eptica Sign Worldwide Partnership Agreement

PRESS RELEASE: Eptica, a global multichannel customer interaction software company, today announced a significant technology-use agreement with business services provider Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX). The collaboration highlights Concentrix’ heavy investment in innovative technology and passion for customer experience. Continue reading Concentrix and Eptica Sign Worldwide Partnership Agreement

NICE Engage Platform Selected by Number of Companies Worldwide

PRESS RELEASE: NICE Systems announced that a number of leading financial institutions, retailers, utility and telecommunication companies worldwide have selected the NICE Engage Platform. With unrivaled scalability and low TCO, this next generation platform will enable these organizations to capture and analyze all customer engagements and use these insights to drive an exceptional customer experience. Continue reading NICE Engage Platform Selected by Number of Companies Worldwide

ShoreTel Enterprise Contact Center Receives 2014 CUSTOMER Contact Center Technology Award

PRESS RELEASE: ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, announced today that ShoreTel Enterprise Contact Center has been named by TMC’s CUSTOMER magazine as a 2014 CUSTOMER Contact Center Technology Award winner. Continue reading ShoreTel Enterprise Contact Center Receives 2014 CUSTOMER Contact Center Technology Award

Loyalty scheme research shows reward points are a big lure but not the only driving factor for consumers

New research by customer analysis and data marketing specialist GI Insight shows that cost savings trump convenience and special extras when it comes to driving membership and continued participation in UK loyalty schemes. But the research also shows that many consumers are not simply drawn to loyalty programmes by reward points but a range of factors attract them to join and remain active in schemes. Continue reading Loyalty scheme research shows reward points are a big lure but not the only driving factor for consumers

The fireworks have finished, but fraudsters are just getting started

BLOG: November is a prime time for card fraudsters, with data science company Feedzai claiming that in 2013 the 10 days with the most Card Not Present (CNP) fraud were in this month. Keiron Dalton, a mobile security expert at Aspect Software, believes that banks and retailers need to find a balance between offering shoppers quick solutions and providing reliable security in order to keep people safe at this dangerous time of year. Continue reading The fireworks have finished, but fraudsters are just getting started