Call Center Provider Direct Interactions Creates Home-Based Jobs for Military Families and Americans With Disabilities Using 8×8’s Cloud Contact Center Solution

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration services announced that Direct Interactions, a Seattle-based outsourced call center provider, is utilizing its cloud-based Virtual Contact Center solution to create home-based employment opportunities for disabled veterans and military families. Continue reading Call Center Provider Direct Interactions Creates Home-Based Jobs for Military Families and Americans With Disabilities Using 8×8’s Cloud Contact Center Solution

Gamma introduces new resilient build option for SIP trunking – Resilience+

PRESS RELEASE: Gamma has launched a new resilient build option for its SIP trunking service called Resilience+.  A robust, business-grade voice service that can be relied on to keep a workforce in action and the lines of communication open is vital for any organisation. Continue reading Gamma introduces new resilient build option for SIP trunking – Resilience+

Clicktools Launches Syncfrog, New Data Integration Product for CRM

PRESS RELEASE: The integration experts at Clicktools, a CallidusCloud company, today announce the official launch of Syncfrog. Using the same technology that powers the synchronization of survey data with CRM, Syncfrog centralizes cloud application data in CRM systems. The tool’s intelligent data loading capabilities allow business units across an organization to collect customer data from a variety of cloud applications while still harnessing the power of their CRM to manage customer relationships. Continue reading Clicktools Launches Syncfrog, New Data Integration Product for CRM

Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results

PRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has announced financial results for the three and nine months ended Sept. 30, 2014. Continue reading Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results

Q&A with William Durr of Verint

Question: I’ve been in the industry for many years and I’ve seen how customer self-service has evolved. Sure, there are still many frustrating examples of poorly done self-service attempts but overall it seems to be getting better and better in terms of functionality as well as growing acceptance by customers. My question is: How good can customer self-service get? Say by 2020? Continue reading Q&A with William Durr of Verint