[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement

PRESS RELEASE: [24]7 announced the strategic acquisition of IntelliResponse, a provider of digital self-service technology solutions for the enterprise. IntelliResponse is the industry leader in virtual agent and self-service technology and has 160 customers and over 450 global deployments in financial services, telecommunications and utilities. [24]7’s all cash acquisition of IntelliResponse creates a company with the most diverse and comprehensive suite of customer service solutions in the industry. Continue reading [24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement

Verint Extends Customer Engagement Optimization Strategy with Latest Release of KANA Enterprise

PRESS RELEASE: Verint® Systems Inc. (NASDAQ: VRNT) and KANA® Software, A Verint Company, today announced a major new release of its KANA Enterprise solution, featuring enhancements designed to drive customer engagement centre effectiveness, employee collaboration and productivity, and responsiveness to rising customer demands. Continue reading Verint Extends Customer Engagement Optimization Strategy with Latest Release of KANA Enterprise

ShoreTel Confirms Receipt of Revised Unsolicited Proposal from Mitel

PRESS RELEASE: ShoreTel® (NASDAQ: SHOR) (the “Company”), the leading provider of brilliantly simple phone systems and unified communications solutions, today confirmed that it has received a revised, unsolicited proposal from Mitel Networks Corporation (NASDAQ: MITL) (“Mitel”) to acquire all outstanding common shares of ShoreTel for $8.50 per share, consisting of $8.10 per share in cash plus $0.40 per share in Mitel common stock. Continue reading ShoreTel Confirms Receipt of Revised Unsolicited Proposal from Mitel

One Call Insurance appoints Callstream to maintain PCI compliance

PRESS RELEASE: One Call Insurance, one of the UK’s fastest growing insurance brokers specialising in both personal and business lines of insurance, has today announced that its 200-seat call centre based in Doncaster is now guaranteed to comply with PCI-DSS credit card data security requirements. Continue reading One Call Insurance appoints Callstream to maintain PCI compliance

LiveOps Names Vasili Triant Chief Executive Officer

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that Vasili Triant has been named Chief Executive Officer (CEO). Triant has served as interim CEO since June and was previously LiveOps’ senior vice president of Cloud Application Sales. Continue reading LiveOps Names Vasili Triant Chief Executive Officer

MaintenanceNet Launches ServiceExchange Next-Generation Service Revenue Generation Platform

PRESS RELEASE: MaintenanceNet, Inc., the leading provider of service revenue generation solutions launched ServiceExchange, its next-generation service contract management platform. Now available, ServiceExchange offers a data-driven approach to service contract sales and renewals and is purpose built to benefit the entire value chain, from the manufacturer and its distributed sales ecosystem all the way to the end customer. Continue reading MaintenanceNet Launches ServiceExchange Next-Generation Service Revenue Generation Platform