LiveOps Launches Next Generation Agent Recruitment Platform

PRESS RELEASE: LiveOps announced the launch of its new agent recruitment platform, offering opportunities for qualified applicants to become their own bosses by working from home as independent agents. Building on this platform, a new social learning ecosystem for agents called LiveOps University 2.0 will launch at the end of the year to provide independent agents with even more opportunities to showcase their skills, build on their existing certifications, and further enhance agent knowledge and productivity. Continue reading LiveOps Launches Next Generation Agent Recruitment Platform

iQ Solutions Group (iQSG) Launches iQ Cloud Video as a Service

PRESS RELEASE: iQ Solutions Group LLC. (iQSG), announced the availability of their new video conferencing service, iQ Cloud Video as a Service (VaaS). This cloud-based video service extends iQSG’s Unified Communications and Collaboration (UC&C) portfolio. iQ Cloud VaaS provides an easy to use subscription service which allows customers to more affordably get the benefits of video conferencing such as increased productivity, improved collaboration and faster problem solving. Continue reading iQ Solutions Group (iQSG) Launches iQ Cloud Video as a Service

Royal Borough of Kingston upon Thames Council improving Contact Centre Efficiency with Premier Business Audio

Case Study: Premier Business Audio are extremely proud to produce one of the first key statistical case studies on contact centre development. Working very closely with the Premier contact centre development team, The Royal Borough of Kingston upon Thames are tremendously proactive in improving their customer call experience. Continue reading Royal Borough of Kingston upon Thames Council improving Contact Centre Efficiency with Premier Business Audio

8×8 Appoints Enzo Signore as Chief Marketing Officer

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced the appointment of enterprise communications industry veteran Enzo Signore as Senior Vice President and Chief Marketing Officer. Mr. Signore will report directly to 8×8 CEO Vik Verma and will be responsible for the strategy and execution of 8×8’s global marketing efforts. Continue reading 8×8 Appoints Enzo Signore as Chief Marketing Officer

Aspect Software Strengthens Workforce Optimization Leadership With Addition of Mike Bourke

PRESS RELEASE: Aspect Software announced the appointment of Mike Bourke to Senior Vice President and General Manager, Workforce Optimization. Bourke will be responsible for charting the strategic direction, and continuing the momentum of Aspect’s global workforce optimization (WFO) suite and continuing the solution’s global availability in the Aspect Cloud. Continue reading Aspect Software Strengthens Workforce Optimization Leadership With Addition of Mike Bourke

Pegasystems Extends Pega Cloud on Amazon Web Services With New Pega Customer Service Application

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise, today announced its newly launched Pega Customer Service application is available on the Pega Cloud, powered by Amazon Web Services (AWS). Pega’s Customer Service application is a complete solution that delivers optimal customer experiences through unfettered access across locations and devices. Continue reading Pegasystems Extends Pega Cloud on Amazon Web Services With New Pega Customer Service Application

Brazil’s AES Eletropaulo Deploys NICE Real-Time Solutions to Significantly Improve Operational Efficiency

PRESS RELEASE: NICE Systems announced that AES Eletropaulo, a major power distributor in Brazil, deployed NICE Real-Time Process Optimization in its contact center to improve operational efficiency, lower the number of repeat calls, and reduce average processing time. In partnership with Belltech, NICE implemented the solution at AES Eletropaulo’s two contact centers, which employs 1,200 agents handling an average of 1 million interactions per month. Continue reading Brazil’s AES Eletropaulo Deploys NICE Real-Time Solutions to Significantly Improve Operational Efficiency

RightAnswers Named Finalist of the 2014 Customer Experience Innovation Award

PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, today announced that it has been named a finalist of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading RightAnswers Named Finalist of the 2014 Customer Experience Innovation Award