Noble Harmony v4 Offers Increased Functionality for Mobile Contact Centre Management from Noble Systems

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, announced the release of Noble® Harmony v.4, adding to the power of its web-based supervisor interface for remote and mobile contact centre management. Noble Harmony v.4 features enhanced tools for call recording and playback and real-time speech analytics. Just like previous versions, Harmony v.4 supports multiple browsers and operating systems and is accessible on tablets, smart phones, laptops, and desktops. Continue reading Noble Harmony v4 Offers Increased Functionality for Mobile Contact Centre Management from Noble Systems

TeleStax and Dialogic Validate Their WebRTC Platform for Cloud-Ready Web Services

PRESS RELEASE: Dialogic Inc., the Network Fuel® company, and TeleStax today announced that the Dialogic® PowerMedia™ XMS media server has integrated with TeleStax SIP Servlets, a SIP/IMS and WebRTC Application Server available as part of the open source Mobicents Platform or as a “carrier-grade” supported product called TelScale. Continue reading TeleStax and Dialogic Validate Their WebRTC Platform for Cloud-Ready Web Services

Booking.com chooses Red Box as Global Recording Partner

PRESS RELEASE: Booking.com B.V, the world leader in booking accommodation online, has chosen Red Box Recorders to deliver a voice and data recording solution capable of improving its business performance and supporting extensive growth plans in Europe, Asia Pacific and the United States. Continue reading Booking.com chooses Red Box as Global Recording Partner

3CLogic and Envision Partner to Offer Enhanced Workforce

PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound, and blended cloud contact center solutions, today announced a new partnership with Envision, a leader in contact center workforce optimization. The partnership will address the continuing focus on the customer experience movement driving today’s business initiatives, as well as the need to derive actionable intelligence from customer interactions and data occurring within contact centers. Continue reading 3CLogic and Envision Partner to Offer Enhanced Workforce

Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation

PRESS RELEASE: Cicero Inc., a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that a globally known financial services and brokerage firm has selected Cicero Discovery to provide compliance monitoring and enforcement across applications for brokerage employees. Continue reading Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation

ShoreTel’s Board of Directors Unanimously Rejects Mitel’s Revised Unsolicited Proposal

PRESS RELEASE: ShoreTel® (NASDAQ: SHOR) (the “Company”), the leading provider of brilliantly simple phone systems and unified communications solutions, today announced that its Board of Directors (the “Board”), after careful consideration with the assistance of its independent financial and legal advisors, has unanimously decided to reject the revised, unsolicited proposal from Mitel Networks Corporation (NASDAQ: MITL) (“Mitel”). Continue reading ShoreTel’s Board of Directors Unanimously Rejects Mitel’s Revised Unsolicited Proposal