NICE Robotic Automation Eliminates Back Office Drudgery for More Efficient Operations and Improved Customer Experience

PRESS RELEASE: NICE Systems launched NICE Robotic Automation, an innovative solution that uses software robots to automate routine back office processes to help improve operational efficiency and resource utilization. With NICE Robotic Automation, employees can focus on more mission critical activities instead of repetitive clerical tasks that can be automated. Continue reading NICE Robotic Automation Eliminates Back Office Drudgery for More Efficient Operations and Improved Customer Experience

eGain appoints Rex Dorricott as GM for EMEA

PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced that it has appointed Rex Dorricott as General Manager for EMEA. As part of the executive leadership team, Mr Dorricott will drive business performance and customer success for the region. He will also continue to oversee eGain’s management and analytics products. Continue reading eGain appoints Rex Dorricott as GM for EMEA

Yellow Radio Service of San Diego Deploys IP Communications Software Suite from Interactive Intelligence

PRESS RELEASE: Yellow Radio Service of San Diego has reported increased reliability and improved customer service as a result of deploying the all-in-one IP communications software suite, Customer Interaction Center™ (CIC) from Interactive Intelligence Group Inc. (Nasdaq: ININ). Continue reading Yellow Radio Service of San Diego Deploys IP Communications Software Suite from Interactive Intelligence