Senior Operations Manager (Northampton)

JOB: Contact Centre Partners are delighted to be supporting one of the UK’s instantly recognisable Financial Services Organisation in their search for a Senior Operations Manager to join their bustling contact centre. In order to ensure my client remains at the cutting edge of customer experience and service they are looking to bring in a Senior Operations Manager to take full charge of their post completion department within the mortgage division. This is a 200 seat outfit with 13 direct reports. Continue reading Senior Operations Manager (Northampton)

Head of Customer Service (UK multi-site locations and travel required)

JOB: Douglas Jackson are presently looking to engage with an experienced Head of/Director level Customer Contact Centre Leader to join this leading, highly innovative business and brand to take responsibility for Customer Service and Billing operations across both in-house and outsourced partner relations. Continue reading Head of Customer Service (UK multi-site locations and travel required)

Accounts Director (Midlands)

JOB: Cactus Search are recruiting for a successful and well established company in the Midlands for an experienced Accounts Director. They will be reporting into the Commercial Director and operating within business development. The successful candidate will be looking after up to 3 accounts, ensuring SLA’s, compliance etc. Key measures will include client satisfaction, internal & client audits, effective management of costs, pricing and provision, account plan forecast etc. Continue reading Accounts Director (Midlands)

PCI Compliance: Wise up on PCI DSS and Save a Fortune

BLOG: Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive. The interpretation of the 258 controls often leads to confusion and conflicting advice from PCI Qualified Security Assessors (QSAs). Continue reading PCI Compliance: Wise up on PCI DSS and Save a Fortune

Aspect Software announces early adopter WebRTC programme for enabling live audio/video capabilities in customer service mobile apps and websites

PRESS RELEASE: Aspect Software announced that it is accepting early adopters for its RTC Platform (Real-Time Communications) for embedded audio-only or audio and video conversations between enterprise contact centres and customers on the Web or mobile apps. Early adopters benefit from being able to trial the solution in their existing contact centre and provide feedback and input on functionality. Continue reading Aspect Software announces early adopter WebRTC programme for enabling live audio/video capabilities in customer service mobile apps and websites