Aspect Software repairs broken mobile customer experience with mobility suite

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, today announced the launch of Aspect Mobility Suite, a solution suite that integrates the mobile customer experience with existing customer care infrastructure in the contact centre. Continue reading Aspect Software repairs broken mobile customer experience with mobility suite

SYNETY announces significant customer win with e-Careers Limited

PRESS RELEASE: SYNETY Group Plc , a leading cloud-based software and communications business is pleased to announce that it has secured a significant customer win with e-Careers Limited that is expected to be valued in excess of £200,000 over the initial 3 years of the contract. Continue reading SYNETY announces significant customer win with e-Careers Limited

Bank of Internet USA Debuts New Online Self-Service Capabilities – Powered by IntelliResponse

PRESS RELEASE: IntelliResponse, provider of the most widely deployed enterprise virtual agent technology , today announced that Bank of Internet USA – America’s oldest and most trusted internet bank – has implemented the IntelliResponse Virtual Agent technology platform on their website. Using the solution, Bank of Internet USA customers can ask natural language questions online at any time of the day, and receive instant, accurate answers through their new Have a Question? feature. Continue reading Bank of Internet USA Debuts New Online Self-Service Capabilities – Powered by IntelliResponse

ShoreGroup Named Authorized Technology Provider for Cisco Data Virtualization Solutions

PRESS RELEASE: ShoreGroup today announced that it has achieved Data Virtualization Authorized Technology Provider (ATP) status from Cisco Systems. This designation recognizes that ShoreGroup has fulfilled all training requirements and program prerequisites to successfully design, deploy and support the full line of Cisco Data Virtualization solutions throughout the United States. Continue reading ShoreGroup Named Authorized Technology Provider for Cisco Data Virtualization Solutions