New contact centre outsourcer, Griffin Place Communications, set to create 300+ new jobs in Cwmbran, Wales

PRESS RELEASE: Griffin Place Communications (GPC), a new contact centre outsourcer specialising in customer care and lead generation is set to create 300+ jobs in the next 12 months at its new site in Cwmbran. The new set up has been supported by the Welsh Government and was announced by First Minister Carwyn Jones ahead of the UK Investment Summit Wales last week. Continue reading New contact centre outsourcer, Griffin Place Communications, set to create 300+ new jobs in Cwmbran, Wales

Argos, Homebase and Habitat go live with Sabio social media management solution

PRESS RELEASE: Home Retail Group has successfully gone live with an enterprise social media management platform to further strengthen its multi-channel offering for its Argos, Homebase and Habitat brands. The retail group selected customer contact technology specialist Sabio to deploy a comprehensive social customer service solution that has already enabled Argos social customer service agents to be over 50% more responsive on Twitter, with Homebase agents achieving a similar 45% improvement in Twitter productivity. Continue reading Argos, Homebase and Habitat go live with Sabio social media management solution

Aspect Software Plays Not-So-Nice in Announcing Competitive Attack Campaign Targeting Workforce Optimization Competitors

PRESS RELEASE: Aspect Software announced an aggressive campaign targeting companies using NICE and Verint workforce optimization (WFO) solutions. The program aims to attract WFO users looking to upgrade to Aspect’s sleek and modern user interface by offering an unmatched level of integration across WFO components and take advantage of the business conveniences and financial benefits of the Aspect Cloud, a global data center and telco infrastructure supporting Private Cloud, SaaS, PaaS and Managed Services portfolios. Continue reading Aspect Software Plays Not-So-Nice in Announcing Competitive Attack Campaign Targeting Workforce Optimization Competitors

NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud contact centre solutions, today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. NewVoiceMedia’s ContactWorld for Desk.com equips organisations of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalised service and enrich the entire customer experience. Its seamless, unified interface makes it easy to manage customer requests, efficiently route customer enquiries and enhance performance. Continue reading NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth

BT Infinity Labs Recognises SpatialBuzz for Outstanding Innovation in Customer Service

PRESS RELEASE: Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz has been shortlisted for the 4th BT Infinity Labs programme, held in conjunction with TechHub, for its work with Telefónica UK and Germany. The programme recognises innovative solutions that help businesses meet the evolving needs of tomorrow’s customer service. Continue reading BT Infinity Labs Recognises SpatialBuzz for Outstanding Innovation in Customer Service