PRESS RELEASE: NICE Systems announced its latest release of the NICE Fizzback Voice of the Customer (VoC) solution, which offers organizations a more holistic understanding of what customers are saying about them by capturing data from all VoC sources, whether via Fizzback or from third-party market research surveys, company websites, and social media feeds. Continue reading NICE Introduces Voice of the Customer Feedback Hub with New Release of NICE Fizzback
PRESS RELEASE: Leading voice and data recording specialist Red Box Recorders has partnered with TeleWare to provide a mobile phone recording solution designed to meet the ongoing challenges of regulatory compliance faced by the financial sector. Continue reading Red Box Partnership Delivers on-premise Mobile Recording Solution
PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced that it has appointed Rex Dorricott as General Manager for EMEA. As part of the executive leadership team, Mr Dorricott will drive business performance and customer success for the region. He will also continue to oversee eGain’s management and analytics products. Continue reading eGain appoints Rex Dorricott as GM for EMEA
PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, today announced that TMC, a global, integrated media company, has named LiveOps WebRTC Solution a winner of the 2014 CUSTOMER Contact Center Technology Award presented by TMC’s CUSTOMER magazine. Continue reading LiveOps WebRTC Solution Receives 2014 CUSTOMER Contact Center Technology Award
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions, today announced that it has established a new $20 million credit facility with Wells Fargo Capital Finance. The new facility, which includes a $10 million, five-year term loan and a $10 million revolver, replaces eGain’s current credit facility. Continue reading eGain Establishes New $20 Million Credit Facility With Wells Fargo Capital Finance
PRESS RELEASE: The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems’ Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call. Continue reading Phone Trumps Online Options for Customer Service — Even Amongst Millennials
BLOG: The Internet of Things (IoT) is set to revolutionise the way we communicate with each other, and the companies we buy from, with everything from refrigerators to cars set to be linked through the Internet. Keiron Dalton, a mobile security expert at Aspect Software, suggests that while this will open up huge customer engagement initiatives for companies, the threat of security needs the be addressed to make sure customers are kept protected. Continue reading IoT: The Internet of Threat?