Magnetic North receive full Microsoft certification for Lync compatibility

PRESS RELEASE: Users of Magnetic North’s SIP trunking solution can now benefit from full integration with Microsoft’s Lync in a single compelling communications package, allowing all calls and communications, including video and instant messaging, to be seamlessly delivered to users via one single SIP connection. Continue reading Magnetic North receive full Microsoft certification for Lync compatibility

NICE Introduces Voice of the Customer Feedback Hub with New Release of NICE Fizzback

PRESS RELEASE: NICE Systems announced its latest release of the NICE Fizzback Voice of the Customer (VoC) solution, which offers organizations a more holistic understanding of what customers are saying about them by capturing data from all VoC sources, whether via Fizzback or from third-party market research surveys, company websites, and social media feeds. Continue reading NICE Introduces Voice of the Customer Feedback Hub with New Release of NICE Fizzback

eGain appoints Rex Dorricott as GM for EMEA

PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced that it has appointed Rex Dorricott as General Manager for EMEA. As part of the executive leadership team, Mr Dorricott will drive business performance and customer success for the region. He will also continue to oversee eGain’s management and analytics products. Continue reading eGain appoints Rex Dorricott as GM for EMEA