Echo contact centre handles massive customer demand peaks following Her Majesty the Queen’s visit to the Tower of London’s ceramic poppy installation

PRESS RELEASE: Over the last few weeks Echo Managed Services has successfully handled a number of major surges in customer call volumes for the ‘The Tower of London Remembers’ event, specifically following the visit of Her Majesty the Queen and The Duke of Edinburgh to the Tower’s major ‘Blood Swept Lands and Seas of Red’ poppy installation. Continue reading Echo contact centre handles massive customer demand peaks following Her Majesty the Queen’s visit to the Tower of London’s ceramic poppy installation